Deputy28d ago
Associate Technical Account Manager
SydneyFull Timemid
Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer
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Quick Summary
Overview
Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.
Technical Tools
Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer
Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.
We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.
If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!
- The Technical Account Manager (TAM) is an associate-level role responsible for delivering consistent, scalable technical success across Deputy’s customer base.
- This role combines hands-on customer engagement with operational and programmatic contributions to the TAM function. You will manage a defined scope of customer relationships (e.g. a portfolio of Tier 3 customers or support a Tier 2 customer), while also helping to build and standardise the frameworks, playbooks, and processes that enable the TAM team to operate efficiently at scale.
- Working closely with Senior TAMs, Customer Success, Support, Professional Services, and Engineering, you will play a key role in improving both customer outcomes and internal effectiveness.
Key Objectives:
- Deliver strong technical outcomes for a defined portfolio of customers or scoped accounts
- Drive customer adoption, health, and resolution of technical challenges
- Improve TAM team efficiency through development of reusable frameworks, playbooks, and documentation
- Enable consistent, high-quality technical engagement across the TAM function
- Contribute to scalable solutions that reduce reactive workload and support long-term growth
Location & Eligibility
Where is the job
Sydney
Hybrid — some on-site time required
Who can apply
Same as job location
Listed under
Worldwide
Listing Details
- Posted
- April 1, 2026
- First seen
- April 13, 2026
- Last seen
- April 29, 2026
Posting Health
- Days active
- 16
- Repost count
- 0
- Trust Level
- 33%
- Scored at
- April 29, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Deputy
lever
Make a difference to Millions of Hourly Workers. We are transforming the hourly paid workforce landscape, over 60% of the global workforce.
View company profileExternal application · ~5 min on Deputy's site
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Associate Technical Account Manager