DexCare is looking for a Team Lead, Site Reliability Infrastructure to lead a squad of SRE engineers while remaining hands-on with our cloud-native platform. This role combines deep technical proficiency in AWS, EKS, Terraform, and observability with the leadership skills to keep a team aligned, informed, and continuously improving. You will partner closely with the Infrastructure Manager and a peer Team Lead to ensure seamless communication, effective daily passdowns, and consistent delivery.
In this position, you will have the opportunity to shape how our infrastructure team operates — setting the cadence for daily handoffs, mentoring engineers, driving blameless postmortems, and owning reliability outcomes for mission-critical services. You lead from the front without being a bottleneck.
Lead a squad of Site Reliability Engineers, providing day-to-day technical direction, mentorship, and career development support.
Conduct effective daily passdowns — ensuring shift handoffs, ongoing work, blockers, and risks are clearly communicated across the team and to leadership.
Maintain continuous, transparent communication with the Infrastructure Manager and peer Team Lead on team health, sprint progress, and emerging issues.
Design, scale, and operate resilient cloud-native infrastructure in AWS with emphasis on EKS, IAM, RBAC, and security-first practices.
Own observability across the stack using Datadog (metrics, logging, alerting, and tracing) and drive continuous improvement of monitoring coverage.
Build and optimize CI/CD pipelines with GitHub Actions and GitHub Advanced Security, enabling velocity without compromising safety.
Participate in on-call rotations, postmortems, and continuous improvement efforts — always with a blameless, team-first mindset.
Facilitate blameless postmortems, drive follow-through on action items, and lead incident response when severity demands it.
Run or contribute to Agile ceremonies (standups, sprint planning, retrospectives) with focus and purpose, ensuring the board reflects reality.
6+ years of practical experience in a SRE / DevOps role supporting production cloud infrastructure at scale.
2+ years leading or formally mentoring a team of 3+ engineers (tech lead, team lead, or equivalent responsibility).
Extensive experience with Amazon EKS, VPC networking, Secrets Manager, IAM, and RBAC.
Extensive experience working with Terraform, Terragrunt, Vault, Helm, and container orchestration.
Extensive experience with CI/CD platforms (e.g. GitHub Actions, Argo CD) including GitHub Advanced Security features.
Strong Datadog experience — building dashboards, tuning alerts, setting up monitors, and interpreting telemetry.
Demonstrated ability to run structured, effective daily standups and shift passdowns that surface the right information to the right people.
Strong written and verbal communication; ability to brief up to leadership and translate down to actionable work for the team.
Amazon AWS DevOps Engineer Professional Certification.
Experience with Amazon AWS Lambda, Fargate, and serverless infrastructure.
HIPAA, HITRUST, SOC 2, or other regulatory and compliance knowledge and experience.
Experience with multitenant platforms or customer-isolated deployments.
Experience with Azure or migrating workloads from Azure to AWS.
