Patient Representative - Front Desk (Full-Time)

We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women’s health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient’s face after they interact with you and are willing to go above and beyond to create a wonderful experience. 

• →You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:
• →Provide warm and friendly client interactions
• →Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
• →Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
• →Ensure paperwork, consents, and insurance information is collected and complete
• →Managing the client schedule:
• →You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
• →You anticipate schedule needs days and weeks in advance
• →You schedule client appointments in real-time as well as those made through our online platform
• →Insurance, payment, and billing :
• →Perform verification of benefit checks with insurance companies
• →Manage and collect client copays and payment balances
• →Discuss and set up payment plans with client
• →Front of the house management:
• →Work with the team to ensure the office is ready, set up, and prepared for the day
• →Collaborate on inventory, keeping the office pristine, and other tasks as they arise
• →Manage phone triage as necessary, coordinating between team members

• Customer service and hospitality experience strongly preferred and highly desirable
• Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
• Proficiency with Google Suite or Microsoft Office Products
• Strong computer skills; preferred familiarity with EMRs
• Tendency to organize and create structure in a fast-paced, dynamic environment

• You love interacting with people, practicing excellent communication and interpersonal skills
• You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude 
• You are exceptional at managing many tasks and do not feel overwhelmed by multitasking 
• You focus on the details and are able to organize and prioritize them along the way
• You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
• You thrive in highly collaborative, fast-paced environments

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful