Didomi10d ago

Technical Support Engineer

France·ParisRemotePermanent Contractmid

Technical Support EngineerCustomer SuccessTechnical SupportCustomer

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Quick Summary

Key Responsibilities

Help our customers with their setup requests about our different products: Consent Management Platform, Preference Management Platform, Integrations, API… Troubleshoot,

Technical Tools

Technical Support EngineerCustomer SuccessTechnical SupportCustomer

Our Technical Support Engineer team is looking for a new teammate to help our customers and address their diverse technical questions.

We're more specifically looking for an awesome team member to work full time from our Paris office (France) or anywhere remotely in Europe.

When Didomi customers have questions, they reach out to us via email or chat and we help as quickly and as amazingly as we can. You will collaborate with cross-functional teams to resolve issues, provide feedback and contribute to improve our solutions.

The responsibilities are as follows:

Help our customers with their setup requests about our different products: Consent Management Platform, Preference Management Platform, Integrations, API…

Troubleshoot, reproduce issue and escalate if needed, then follow-up closely with our Engineering team to take part in the fix, test and reach back to our customers

Provide feedback on product features

Qualify feature requests

Assist in prioritizing the bug backlog

Contribute to both internal and external documentation

Train and support Didomi's customer-facing and internal teams

Propose and contribute to various projects aimed at improving our operations and customer experiences.; This can include automations, extensions, app samples etc.

Degree in Computer Science or equivalent training (e.g bootcamp.)

Understanding of how websites and web applications work

A couple of years of experience as a Technical Support Engineer, Technical Account Manager or Solution Engineer

Very good English & French level both written and spoken

Javascript understanding and knowledge of front stacks (bonus points if you're an expert)

Familiarity with the tech, media or e-commerce industry

Problem solving skills, capacity to explore every options and figuring out workarounds

Exposure to a mobile app programming language like Java, Objective-C, Kotlin or Swift

Ability to understand the stakes that come from collecting data to analyze it (Google Analytics)

Familiarity with the ad tech industry or publishers pain points when it comes to advertizing

API and/ or Cloud Buckets connoisseur

SaaS experience

GDPR and data privacy sensitivity

HR Call in English (15 min) - Motivation, logistics, salary, availability.

Technical Test in English - Assess JavaScript understanding, troubleshooting logic, and written communication. (No AI)

Presentation of the technical test + Hiring Manager ITW in French (~45 min, video) - Depth of experience, technical skills, customer mindset.

Team Interview (30 min)— Cultural fit, collaboration style, final alignment.

Final Interview with a Founder (30 min)

Location & Eligibility

Where is the job

Paris, France

Remote within one country

Who can apply

Listed under

France

Listing Details

Posted: April 21, 2026
First seen: April 21, 2026
Last seen: May 1, 2026

Posting Health

Days active: 10
Repost count: 0
Trust Level: 46%
Scored at: May 1, 2026

Signal breakdown

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Didomi

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Didomi is a leading provider of data privacy and consent solutions, helping organizations manage user consent effectively while enhancing trust and transparency.

Employees

350

Founded

2017

Domain

Jobs

External application · ~5 min on Didomi's site

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