Casino Response Specialist | Relum

Deadline: 09.05.2026

Description:

Relum is looking for a Casino Response Specialist to join the Company's Casino Operations Department. 

This position involves working in shifts, including morning, evening, and night.

Responsibilities:

• Perform first-level troubleshooting of casino related incidents and identify whether the issue is local (internal systems) or external (provider/platform)
• Resolve issues within the scope of knowledge, ensuring minimal downtime and smooth operations
• Act as the first point of contact with casino game providers when incidents occur
• Escalate unresolved or critical issues to relevant internal stakeholders
• Provide timely updates on incident progress and resolution to all relevant teams
• Ensure all steps taken and communications are properly documented
• Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements
• Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding changes in products and services
• Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff
• Other duties as assigned by the immediate supervisor
  
  

Requirements:

• Undergraduate Degree in IT / Management will be a plus
• Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel
• Experience in the iGaming industry is a plus
• Knowledge of Atlassian Jira or other similar software will be considered as a plus
• Good knowledge of MS Office
• Ability to work with shifts is a must
• Reporting and analytical skills
• Hardworking, initiative and flexible personality with the ability to prioritize and multi-task