Director, Global Customer Audit

Define and own the global customer audit strategy, operating model, governance standards, and success metrics.

Establish consistent audit methodologies, tooling, and reporting across all regions.

Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.

Serve as the executive escalation point for high-risk, complex, or strategic customer audits.

Lead cross-functional alignment with Operations, Security, Compliance, Legal, Risk, Engineering, and Customer Success.

Influence senior leadership and functional roadmaps using audit trends and systemic risk insights.

Regional Leadership & Team Management

 Lead and develop regional customer audit leaders and teams, setting objectives, performance standards, and capability maturity targets.

Ensure global consistency while allowing for regional regulatory and customer nuances.

Build a strong succession pipeline and global community of practice for customer audit professionals.

Act as a trusted senior partner for enterprise and hyperscale customers during audit engagements.

Partner with Sales and Customer Success leadership to align audit posture with customer relationship strategy.

Ensure customer communications are clear, accurate, and executive-appropriate.

Oversee alignment with relevant frameworks (e.g., ISO, SOC, PCI, customer-specific audit requirements).

Ensure audit findings are tracked, prioritised, and remediated with clear ownership and timelines.

Provide executive-level reporting on audit outcomes and risk exposure.

Drive continuous improvement by translating audit findings into systemic operational enhancements.

Reduce repeat findings and improve audit readiness maturity across the organisation.

Standardise audit data, metrics, and insights to support executive decision-making.

Certified Internal Auditor (CIA)

ISO 27001 Lead Auditor (or equivalent ISO certification)

SOC 1 / SOC 2 audit leadership experience, either as an auditee or auditor

PCI-DSS Qualified Security Assessor (QSA) or equivalent experience (beneficial but not required)

Equivalent experience leading large-scale audit and assurance programmes in lieu of formal certification will be considered.

10+ years’ experience in customer audit, compliance, risk, or assurance within a data centre, cloud, or highly regulated infrastructure environment.

Proven experience leading global, multi‑region teams.

Strong understanding of data centre operations, physical security, information security, and compliance controls.

Demonstrated ability to operate credibly at executive and board‑adjacent levels.

Experience managing relationships with large enterprise and hyperscale customers