Director of Operations (SEA)

This is a day-to-day operations leadership role in which you will ensure Digital Realty’s operation’s activities are aligned with the company’s financial and operational objectives while supporting and building the Indonesia JV Company & Operations teams. You'll leverage your leadership qualities to positively influence colleagues to embrace the company's operating objectives.

• →Support the direction of diverse operations teams to support 24/7 operations of data centers within the Indonesia. Operations are inclusive of critical infrastructure management, property management, customer implementation services, customer success, security operations and compliance and customer relationships.
• →Responsible and accountable for implementing & monitoring Digital Realty’s Global Operating Model (GOM) across the JV Operations including but not limited to operational metrics, financial performance, uptime & SLA achievement, standards compliance, customer installations, vendor selection, maintenance oversight, security & controls oversight, vendor and customer contract reviews and alignment with the GOM.
• →Work closely with sub-regional counterparts within the business including, but not limited to, regional Operations Directors, Procurement, Sustainability, Security, asset management, design, engineering and construction, sales & sales engineering, and customer success to provide a consistent delivery of service.
• →Partner with the JV Operations Leadership and the broader JV Company teams to ensure the JVs operational success. Using your Digital Realty network to support this partnership by advocating for the JV inside Digital Realty and vice versa. 
  • →Driving product consistency and standard operating procedures aligned with the GOM
  • →Escalating points of difference to APAC operational leadership for resolution & differentiation decisions
• →Actively monitor data center market conditions, operations, and drivers within Indonesia, and work with the JV team to participate in industry events to help grow the JVs profile & reach
• →Prioritize use of resources for decision making related to:
  • →Operational risk mitigation and remediation
  • →Meeting customer commitments on target, on time, and on budget and to SLAs.
  • →Develop opportunities to deliver value to current customers in areas of their organizations not already served.
• →Possess a strong sense of awareness of the competitive landscape and customer requirements to give the JV company & Digital Realty the best possible opportunity of being the provider of choice.
• →Collaborate with the JV & Digital Realty teams across asset management and sales to grow the business including supporting and participating in origination activity, sales and investor tours and customer business reviews.
• →Maintain a strong external network and insight into the latest developments in the data center industry, including innovative technologies and best practice solutions.
• →Travel to support operations, as necessary (approximately 25%).

• A bachelor's degree in business or engineering from an accredited university; MBA, other advance degree and/or certifications are preferred 
• Sufficient experience managing a team and working within the data center industry.
• Experience in the fundamental operations of critical mechanical and electrical infrastructure.
• Strong financial acumen capabilities, including a demonstrated history in analytics and financial and operating performance management and reporting.
• Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures.
• A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy.
• Advanced analytical and quantitative skills.
• Native Bahasa Indonesian and very strong English both verbal and written
• Strong diplomacy and empathy skills while retaining a point of view aligned to Digital Realty’s GOM and product standardization goals. 

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.