Director, Technical Operations

This role leads the Americas Technical Operations for Digital Realty, with overall responsibility for ensuring reliable, compliant, and high-performing operations across the region. Acting as the senior technical representative during critical (red) events and vendor-facing conversations, the position drives alignment with global standards while holding sub-regional teams accountable for execution across reliability, maintenance, and change management. The role also ensures 24/7 operational resilience and oversees the implementation of consistent processes that meet regulatory and local requirements.

In partnership with cross-functional teams this role shapes and delivers operational strategies that enhance the operations and align with global business objectives. It also focuses on performance management, analytics, and reporting to provide visibility into key metrics and trends, while fostering continuous improvement and maintaining strong industry insight to bring forward best practices and innovation.

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  Lead and drive the Regional Technical Operations organization for Digital Realty – representing the company on all red events and technical Regional Operations matters in front of customers 

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  Work with Sub-Regional teams to implement Global Standards and hold sub-regional teams / local teams to account for maintaining standards across reliability, maintenance, change management, site acceptance

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  Support the Regional Technical Operations team to support local sites and ensure there is sufficient internal resilience to deal with all technical matters 24/7

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  Work with sub-regional Operations team to ensure all operational processes and procedures remain compliant with the relevant regulations and local standards

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  Work with Sales and Solution Engineering teams to ensure operations processes support the customer journey and promote customer satisfaction

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  Develop and implement Regional operational strategies that align with the Global goals and objectives of Digital Realty

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  Represent the team in cross-functional and vendor-facing forums, including Design, OAC, FOC/FWT, QBR, and ABR meetings to ensure alignment on priorities, performance, and deliverables.

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  Build and maintain centralized records of analytics and reporting, improving visibility into key operational metrics and performance trends.

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  Maintain a strong external network and insight into the latest developments in the data center industry, including innovative technologies and best practice solutions

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  Work with sub-regional management to monitor and assess performance of operational personnel

• Significant experience of being in a similar role in multinational organizations

• Experienced in implementing change and driving continuous improvement

• Demonstrated ability to lead and manage cross-functional teams in a global matrix reporting environment

• Excellent communication and interpersonal skills

• Strong financial and budgeting skills

• Ability to travel as required

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.