Senior Manager, Solutions Engineering

 Position Title:  Senior Manager, Solutions Engineering 

Provides pre-sales technical support to the Sales organisation to ensure that solutions align with customer requirements and provides maximum value to the parties. The Solutions Engineer serves as the “technical face” of Digital Realty and must understand the business, operational and technical requirements of customers and present solutions while considering opportunities for up-sell, geographical cross-sell or unlocking strategic value.

Expected to build strong working relationships with colleagues both within country, within region and across the globe, whilst being the primary technical interface between the various functions involved in supporting our customers.

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  Support the Enterprise Accounts teams in technical sales and solutions.

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  Direct prospect engagements, including the leading of building and site tours, technical pre-sales calls and proposal generation, pricing and contract negotiations.

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  Understand and document customer technical needs both from a critical infrastructure and fit-out perspective, to then design and present solutions to meet those needs.

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  Where appropriate act as the technical Subject Matter Expert for multi-site deployments, ensuring that the approach to the design, deployment and pricing of solutions is consistent across regions.

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  To be the Subject Matter Experts of your region, involving attaining a deep understanding of the data centres in sub-region including, but not limited to, critical electrical/mechanical infrastructure supporting the whitespace, security features, connectivity services and other site-specific nuances. The Solutions Engineers will take ownership for all technical requirements associated with the opportunities that they support.

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  Liaise with internal stakeholders, including Design Engineering & Construction (DE&C), Service Operations, Customer Success, Asset/Portfolio and Implementation teams to ensure designed solutions meet customer needs whilst adhering to defined standards and production requirements.

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  Work with other Solutions Engineers, Bid Management and Sales to serve as a coordination and review point for technical components of customer RFI/RFPs.

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  Support Design Construction and Engineering (DE&C) Team by providing customer insight into future design workshops.

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  Produce Statements of Works (requirements capture) suitable for third party partners to produce accurate pricing for customer proposals.

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  Participate in forecasting, pipeline and market analysis.

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  Support the Sales teams by engaging in technical requirements capture and defining of technical solutions for a range of customers.

   

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  Coordinate and perform data centre site tours, providing technical information to the customer before, during and after the tour.

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  Respond effectively, verbally or in writing, to complex inquiries and customer complaints.

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  Facilitate workshop style sessions with customers to extract important aspects of customer requirements.

• Bachelor level (e.g. Degree in science, engineering or related discipline or equivalent).

• Work Experience in the Data Centre sector or telecommunications for at least 5-8 years; Or design consultancy for at least 8-10 years.

• Prior Management experience is essential.

• ITIL Expert Certified is desirable but not required.

• PM Certified is desirable but not required.

• Experience using CAD, Visio, or other drawing-based software’s (Basic level).

• Electrical, mechanical, or building services engineering experience.

• Experience of using tools such as Salesforce, AutoCAD is beneficial.

• Ability to present complex technical solutions in a simplified manner to articulate solutions and benefits to stakeholders with varying degrees of technical knowledge.

• Strong ability to focus ambiguous customer needs into specific, deliverable requirements.

• A strong commitment to delivering excellent customer service to clients and co-workers.

• Ability to learn and apply technical and business concepts quickly.

• Work well under pressure and take a proactive approach to unusual occurrences.

• Ability to clearly communicate solutions and the ability to present to audiences from all levels within an organisation is essential.

• Ability to comprehend, analyse, and interpret complex project documents.

• Experience of data centre design, business critical infrastructure management and data centre environment awareness.

• Experience of operating in, and supporting a sales environment

• Electrical, Mechanical, Network or Operational data centre experience is essential.

• Proven Project Management experience being advantageous.

• Experience of using tools such as Salesforce, AutoCAD is beneficial.

• Ability to travel and work onsite.

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.