Sales Administration Manager

We are seeking a highly organised and proactive Administration Manager to support day-to-day business operations within a fast-paced managed services environment. This role is central to ensuring smooth coordination across administrative, sales support, procurement, and operational functions while maintaining a high standard of service for both internal teams and clients.

You will work closely with leadership and cross-functional teams, helping to streamline processes, maintain accurate records, and support ongoing business operations with efficiency and professionalism.

You will be working with a growing managed services provider that partners with businesses to deliver reliable and effective IT support solutions. The organisation is focused on building long-term client relationships through responsive service, operational excellence, and a collaborative team culture.

The business values proactive communication, accountability, and continuous improvement, creating an environment where team members can make a meaningful impact across daily operations and customer experience.

• Previous experience working within a Managed Service Provider (MSP) environment is essential
• Proven experience in an administration, sales support, or operations coordination role
• Experience supporting procurement, customer coordination, and reporting activities

• Essential experience using ConnectWise
• Strong ability to maintain accurate records, CRM updates, and operational documentation
• Comfortable working with reporting tools, procurement tracking, and sales administration processes

• Strong verbal and written communication skills
• Excellent relationship-building and customer follow-up capabilities
• Ability to coordinate across internal teams and manage multiple priorities effectively
• Strong organisational and time management skills with a high attention to detail

• Proactive and team-oriented mindset
• Ability to work under pressure while maintaining accuracy and professionalism
• Strong sense of accountability and ownership over operational tasks
• Positive and solutions-focused approach to supporting business operations

• Assist with preparing and managing client quotes and sales documentation
• Support internal sales processes and maintain accurate CRM records and updates
• Provide administrative assistance across day-to-day business operations
• Ensure documentation and operational records are maintained accurately and efficiently

• Source and purchase IT equipment and services in line with business requirements
• Liaise with suppliers and manage procurement activities and order processing
• Track procurement timelines and ensure timely delivery of products and services
• Support operational coordination to ensure smooth internal workflows

• Conduct customer follow-ups to ensure satisfaction and project progress
• Coordinate internal team activities and help keep tasks and deliverables on track
• Support scheduling, team organisation, and operational planning activities
• Contribute to maintaining a collaborative and productive working environment

• Generate reports and operational updates for management as required
• Maintain organised documentation and filing systems
• Support continuous improvement through accurate reporting and process coordination

• Provide broad administrative support across the business
• Assist with maintaining efficient operational processes and positive team culture
• Support additional business activities aligned with operational and administrative needs