Billing and Administration Coordinator

Experience & Technical Expertise

• 3+ years of experience in an MSP, IT support, or technical services environment
• Strong Level 2/3 troubleshooting and escalation experience
• Experience supporting Microsoft 365, Windows Server, Active Directory, and endpoint environments
• Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, VLANs, switches, and firewalls
• Experience with cloud platforms and virtualisation technologies
• Familiarity with backup, monitoring, security, and remote management solutions
• Experience using ConnectWise, Kaseya, or similar PSA/RMM platforms is advantageous
• Relevant Microsoft, Cisco, CompTIA, or other industry certifications are highly regarded

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Customer-focused approach with a commitment to high-quality service
• Ability to manage multiple priorities and technical issues effectively
• Strong ownership and accountability from initial diagnosis through to resolution
• Proactive approach to identifying recurring issues and opportunities for improvement
• Comfortable working independently while collaborating effectively with wider technical teams

Technical Support & Troubleshooting

• →Provide Level 2/3 technical support across customer environments
• →Diagnose and resolve complex hardware, software, network, server, and cloud issues
• →Manage escalated incidents through to resolution or appropriate technical handover
• →Conduct root-cause analysis and implement practical, sustainable solutions
• →Provide clear technical updates to customers and internal stakeholders

Microsoft & Infrastructure

• →Administer and support Microsoft 365, Windows Server, Active Directory, and endpoint environments
• →Support user accounts, permissions, email, shared resources, and Microsoft services
• →Assist with server maintenance, patching, upgrades, and infrastructure improvements
• →Support virtualised environments, backup systems, and disaster recovery solutions

Network & Security

• →Troubleshoot and maintain customer network infrastructure, including routers, switches, wireless, VPNs, and firewalls
• →Support network security and endpoint protection technologies
• →Monitor system health, security alerts, and infrastructure performance
• →Assist with security improvements, access controls, and best-practice implementations

Project & Client Support

• →Contribute to infrastructure, cloud, Microsoft 365, security, and technology improvement projects
• →Assist with system migrations, upgrades, deployments, and implementation activities
• →Work directly with customers to understand technical requirements and provide appropriate solutions
• →Build strong customer relationships through professional communication and dependable service

Documentation & Continuous Improvement

• →Maintain accurate technical documentation, tickets, procedures, and knowledge articles
• →Identify recurring technical issues and recommend improvements
• →Contribute to automation and process optimisation where appropriate
• →Share technical knowledge with colleagues and support the development of internal standards and procedures

How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones