Pre-Sales Solutions & Bid Support

We are seeking a highly organised and technically minded Pre-Sales Solutions & Bid Support Specialist to support solution design, proposal development, bid coordination, and presales activities within a fast-paced managed services environment. This role is ideal for someone who enjoys working across technical documentation, stakeholder coordination, and proposal management while helping drive high-quality client outcomes.

You will work closely with Sales, Presales Consultants, Subject Matter Experts, and Bid teams to support solution development, coordinate tender responses, and ensure the timely delivery of accurate and professional client-facing documentation.

You will be working with an award-winning Australian managed services provider recognised for delivering innovative technology solutions and exceptional customer experiences. The organisation partners with mid-market businesses to provide managed services, cloud solutions, cybersecurity, infrastructure, and digital transformation services.

With a strong focus on collaboration, professional development, and continuous improvement, the company offers a dynamic environment where team members can develop their technical expertise while contributing to meaningful business outcomes.

• Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline
• Minimum 2 years of experience in presales support, bid coordination, tender management, sales support, or technical documentation roles
• Experience working within IT services, managed services, technology, or related industries
• Experience supporting Australian or international clients and teams is highly regarded

• Sound understanding of IT infrastructure, cloud technologies, cybersecurity, networking, and managed services
• Exposure to enterprise vendor ecosystems such as Microsoft, HPE, Fortinet, Palo Alto, Veeam, Citrix, Aruba, Trend Micro, or similar technologies
• Understanding of solution documentation, Bills of Materials (BOMs), and Scopes of Work (SOWs)

• Strong proficiency in Microsoft Word, Excel, PowerPoint, and Teams
• Experience with project coordination and planning tools is advantageous
• Exposure to bid and RFP management platforms such as RFPIO is desirable
• Experience with CRM systems such as Salesforce, Microsoft Dynamics, HubSpot, or similar platforms
• Strong document management, version control, and reporting capabilities

• Excellent written and verbal communication skills
• Strong stakeholder coordination and relationship management abilities
• High attention to detail and commitment to quality
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Self-motivated, process-driven, and comfortable working independently
• Ability to collaborate effectively within distributed and multicultural teams

• Support Presales Solutions Consultants with the preparation of Bills of Materials (BOMs) and Scopes of Work (SOWs) for standard opportunities
• Translate customer requirements and technical input into structured solution documentation
• Maintain consistency with solution design standards, templates, and documentation frameworks
• Collaborate with Subject Matter Experts and Presales teams to validate solution accuracy
• Develop and maintain knowledge of service offerings and vendor solutions to support alignment with customer requirements

• Coordinate end-to-end tender and RFP response activities, including timelines, submissions, and stakeholder engagement
• Review bid documentation and identify submission requirements and key deliverables
• Coordinate internal resources and track required contributions from relevant stakeholders
• Manage bid schedules, meetings, deadlines, and communication activities
• Ensure tender submissions are completed accurately and submitted within required timeframes

• Prepare proposals, SOWs, BOMs, and supporting client documentation
• Edit, proofread, and quality-check tender responses and proposals
• Ensure all documentation aligns with branding, quality, and compliance standards
• Maintain proposal templates, content libraries, and bid documentation repositories

• Support Sales and Account Management teams with documentation and opportunity tracking
• Assist with the progression of active opportunities through proactive follow-up and coordination
• Maintain accurate CRM records and opportunity information
• Act as a key coordination point between Sales, Presales, Business Development, Bid, Marketing, and technical teams

• Maintain and improve documentation templates, workflows, and operational processes
• Identify opportunities to improve turnaround times and efficiency across presales and bid activities
• Maintain up-to-date knowledge of relevant technologies, services, and market trends
• Adhere to document management, filing, quality assurance, and version control standards