Sales Administrator (ConnectWise)

Experience & Industry Knowledge

• Experience working within a Managed Service Provider (MSP) environment or in a helpdesk role supporting multiple customers
• Experience with sales administration processes and best practices
• Exposure to procurement processes is advantageous, with a willingness to learn and develop new skills
• Ability to manage multiple clients while adapting to different tools and processes

Systems & Software

• Experience with ConnectWise Manage is highly regarded
• Familiarity with CPQ or similar quoting platforms is advantageous
• Comfortable learning new systems and technologies quickly

Communication & Soft Skills

• Strong verbal and written communication skills with a customer-focused approach
• Excellent customer service and relationship management skills
• Strong organisational and time management abilities in a fast-paced environment
• Proactive, detail-oriented, and able to multitask effectively
• Confident in taking initiative while knowing when to seek support
• Collaborative team player with strong problem-solving skills and a results-driven mindset

Business Sales – Client Contact

• →Respond to client enquiries regarding products and services being quoted
• →Assist prospective clients with general enquiries and escalate opportunities where appropriate
• →Gather and document customer requirements to support successful project delivery

Business Sales – Sales Board

• →Monitor and manage sales-related service tickets in a timely and professional manner
• →Process requests from sales, account management, and renewals queues
• →Create and update sales opportunities and coordinate activities with internal stakeholders
• →Ensure service-related tickets are escalated promptly to the appropriate teams

Business Sales – Quoting

• →Prepare accurate quotes within agreed service levels using approved product catalogues
• →Ensure pricing aligns with business requirements and quality standards
• →Coordinate approvals for high-value quotes where required
• →Review opportunities for accuracy before progressing to sales orders
• →Maintain product information within sales systems to ensure consistency and accuracy

Business Sales – Quoting Tool Support

• →Support and guide team members in the effective use of quoting tools
• →Assist in maintaining documentation and resolving system issues with software vendors
• →Contribute to evaluating and improving quoting tools and processes
• →Identify opportunities to improve efficiency and effectiveness within the quoting function

Business Sales – Proposal Support

• →Assist with the preparation of professional proposals for larger projects
• →Coordinate information from internal stakeholders to produce accurate quotations
• →Support accepted proposals through to sales order completion

Business Sales – Contact Management

• →Maintain accurate customer and company contact information within internal systems

Business Sales – Documentation

• →Record customer information and project details accurately to support downstream teams
• →Maintain and update sales administration documentation and procedures

Business Sales – Training & General Support

• →Complete agreed training and professional development activities
• →Provide administrative support to Account Managers as required
• →Undertake additional duties that contribute to the success of the sales team and wider business

How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones