Techno-Functional Consultant (D365 - Business Central)

We are seeking a Dynamics 365 Techno-Functional Consultant with strong expertise across Microsoft Dynamics 365 Business Central and Field Service solutions. This role is ideal for a consultant who can confidently operate across both functional consulting and technical delivery, translating business requirements into scalable, high-performing solutions.

You will play a key role in designing, implementing, and optimising ERP and field service solutions while collaborating closely with stakeholders, developers, and project teams. The position requires a balance of business process understanding, technical capability, and strong communication skills to deliver impactful outcomes across complex environments.

You will be working with a forward-thinking technology organisation delivering enterprise-grade digital transformation solutions across ERP, CRM, automation, and business process optimisation. The company partners with clients to modernise operations through innovative Microsoft technologies, helping businesses improve efficiency, visibility, and scalability.

The team fosters a collaborative and solution-focused culture, with a strong emphasis on continuous improvement, technical excellence, and delivering measurable business value.

• 3–6 years of experience in a Dynamics 365 consulting role within a techno-functional or hybrid capacity
• Strong hands-on experience with Dynamics 365 Business Central implementations and support
• Practical experience delivering or supporting Dynamics 365 Field Service solutions
• Exposure to full project lifecycle delivery within ERP or enterprise system environments
• Microsoft certifications in Dynamics 365, Business Central, Field Service, or Power Platform are highly desirable

• Strong understanding of ERP processes including finance, procurement, inventory management, and job costing
• Experience working with field service workflows including work orders, scheduling, dispatch, and asset management
• Ability to gather, analyse, and translate business requirements into functional and technical solution designs
• Experience mapping and optimising end-to-end operational and service delivery processes

• Hands-on experience developing Business Central extensions using AL
• Experience designing and supporting integrations using APIs, web services, or middleware
• Working knowledge of Azure services such as Logic Apps, Functions, and Service Bus
• Experience building automation workflows using Power Automate
• Understanding of Dynamics 365 data structures, entities, and migration strategies
• Desirable experience with Power Apps and Power BI
• Experience working across multi-system environments integrating ERP, CRM, and third-party platforms

• Strong stakeholder engagement and relationship management skills
• Excellent communication, workshop facilitation, and documentation capabilities
• Strong analytical and problem-solving mindset
• Ability to balance business requirements with technical constraints effectively
• Detail-oriented with a strong commitment to delivery quality and continuous improvement

• Engage with stakeholders to gather, document, and translate business requirements into functional and technical solution designs
• Configure and implement Dynamics 365 Business Central modules including Finance, Purchasing, Inventory, and Jobs/Projects
• Design and deploy Dynamics 365 Field Service solutions including work orders, scheduling, dispatch, and mobile workflows
• Lead workshops, solution design sessions, and stakeholder discussions

• Develop and support customisations and extensions within Business Central using AL
• Design and manage integrations between Dynamics 365, Microsoft 365, and third-party systems using APIs and middleware
• Leverage Microsoft Power Platform tools including Power Apps, Power Automate, and Power BI to deliver automation and reporting solutions
• Collaborate with developers and data engineers to ensure high-quality technical delivery

• Map and optimise end-to-end service delivery processes from job creation through to billing and reporting
• Support data migration activities including mapping, transformation, validation, and migration planning
• Identify opportunities for automation, integration, and operational improvement across workflows

• Participate in testing, deployment, release management, and post-implementation activities
• Provide user training, system documentation, and ongoing support to business users
• Ensure solutions are scalable, reliable, and aligned with business objectives