Client Associate

• →Open, close, sell, and service all of the bank’s deposit, commercial and consumer loan Possess current, in-depth knowledge of the bank’s products and services and employ this knowledge to provide appropriate solutions to customers’ financial needs.
• →Support the new business development efforts of the Group Directors through office sales, phone contact with customers/prospects, and direct mail campaigns/follow-up. May also engage in outside calling and networking activities.
• →Perform New Account and File Maintenance Reviews to ensure the accuracy and integrity of data for SOX 404 purposes.
• →Possess thorough knowledge and ability to properly execute regulatory and compliance Possess current knowledge of regulatory requirements, including but not limited to, BSA, Reg CC, Reg DD, Reg E.
• →Receive and investigate customer inquiries in a confidential and timely manner.
• →Make decisions within their realm of authority (i.e., overdrafts, overrides, signature guarantees, staffing) in lieu of management when appropriate. Review, submit, process, and close commercial and consumer loan requests.
• →Screen and respond to routine external correspondence and incoming calls. Prepare memos, thank you notes, follow-up letters, forms, and legal documents.
• →Adhere to all Bank policies and procedures.
• →Follow instructions for any other duties as assigned.

Qualifications:

• High School Diploma or equivalent and/or minimum two years’ retail banking experience.
• Exemplary professionalism and customer service skills.
• Must be resourceful and flexible.
• Meet criteria for satisfactory credit history.
• Strong Microsoft Office knowledge (previous spreadsheet use key). Director experience or similar archival tool. Strong Fiserv experience.
• Transaction research and working knowledge of regulations impacted by this function through various resources.
• Must comply with all state and federal regulations.