AV Conference Technology Manager

District Partners has been engaged by a multinational professional services firm that is investing heavily in how it shows up for its most important clients, starting with the conference and collaboration technology behind every high-stakes meeting. The firm recently brought a newly built office environment online, with meeting spaces still being activated, and new technology leadership has set a clear mandate to raise the caliber of its client-facing technical teams. This role exists to own that mandate in a flagship market, where conference technology has historically been run reactively rather than as a managed discipline and where a single equipment failure plays out in front of senior partners and their clients. You will steady a recently vacated seat, set the standard for how the firm performs in the room and on screen, and lead a small team toward a level of service leadership is explicitly trying to elevate. For an AV and unified communications leader who wants visible impact and a seat leadership is actively watching, this is rare ground.

The organization is an established, globally distributed professional services firm that serves sophisticated clients on complex, high-value matters across multiple international regions. It runs a high-volume office environment where responsive, high-quality service to clients and colleagues is a core operating value. Conference and collaboration technology is a visible, business-critical part of how the firm delivers that service every day.

• Reliable, consistent performance of all conference and collaboration technology across a newly built, high-volume office, measured by uptime and reduced incident rates
• A shift from reactive, ticket-driven support to a documented, repeatable discipline with clear policies, procedures, and escalation paths
• A maintained asset inventory and lifecycle plan as additional meeting spaces come online
• Recurring reporting to leadership on support activity, failures, resolutions, and usage trends
• An elevated team of 4 specialists equipped with the tools, standards, and client-service expectations to resolve requests at a high bar
• A consistently polished meeting experience for partner-facing and client-facing sessions, including coordination across regions when international offices join

You will step into a recently vacated seat within a newly built office where some meeting spaces are live and others are still being activated, so expect both steady-state support and build-out work. This is a working manager role, not a delegation seat: you will set strategy and lead a team of 4, and you will also crawl under a desk to seat a cable when that is what the moment requires. The work is deeply cross-functional and highly visible, with partners and their clients as your most demanding audience, and it rewards composure, empathy, and presentation as much as technical depth.

• Deep hands-on expertise with enterprise unified communications and video conferencing platforms, including Microsoft Teams and Zoom
• Working command of room control and video conferencing endpoint systems, bridging services, and VoIP, with the ability to transfer that experience across vendors and hardware
• A solid foundation in networking fundamentals and IP protocols
• Proven experience supporting complex technology environments at scale, ideally in settings of 1,000 or more users, where the ability to operate in a demanding, client-intensive culture matters more than the specific industry
• At least 5 years of progressively responsible, directly related experience, including 3 or more years directly supervising a technical team
• Standout client-service instincts: professionalism, communication, empathy, and discretion in front of senior, demanding stakeholders
• Strong administrative, organizational, and reporting skills, plus the physical capability to set up and move equipment up to 50 lbs, with accommodation available as needed

• Compensation: $124,000 to $164,000 base (commensurate with experience) plus 5 to 10% bonus potential
• Location: Washington, DC metro area, onsite at a newly built office
• Work Model: Onsite 5 days per week, with flexibility to start early or stay late as meeting demand requires, including occasional off-hours coordination when international offices join
• Engagement Type: Direct hire, permanent