Customer Care Specialist (Telecom) – Growth Opportunity | Charlotte

🌟 Job Summary We are hiring a Customer Service Representative to support customers with their accounts, billing inquiries, and service requests. This role is focused on delivering a positive customer experience from onboarding through ongoing support.

🎯 Key Responsibilities

Handle customer interactions via phone, email, and chat Assist with billing inquiries, payments, and account updates Resolve customer issues and provide follow-up support Process account changes and cancellations Coordinate with internal teams (Sales, Operations, Service Delivery)

🧠 Qualifications

Customer service or call center experience Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Comfortable handling billing questions

⭐ Preferred

Telecom experience Billing or account support experience Bilingual (English/Spanish)

🎓 Requirements

High School Diploma

🔥 Apply Today Join a growing telecom company and build your career in customer support.

 

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