Service Manager

Miami Service Manager

• Location: Miami, Florida

• Job Type: Full-Time

• Company: Confidential Mobil Marine Maintenance Company

• Looking for More Than a Typical Service Manager Role? We are seeking a driven and highly capable Service Manager to lead operations in the Miami market. This is not a standard desk-management position — we’re looking for someone who can wear multiple hats, lead from the front, solve problems quickly, and thrive in the fast-paced marine industry.

• Overview: The ideal candidate is operationally strong, customer-focused, mechanically minded, highly organized, and comfortable balancing field operations, customer relationships, scheduling, team leadership, revenue growth, and business development responsibilities.

• Why Join Us?

• Employee-owned company culture (ESOP participation)

• Established reputation in the South Florida marine industry

• Long-term career growth opportunities

• Strong leadership support and resources

• Competitive compensation package

• Team-oriented and growth-focused environment

• What You’ll Do:

• Oversee day-to-day marine service operations in the Miami area

• Coordinate technicians, subcontractors, scheduling, and customer projects

• Manage customer communication, service expectations, and follow-up

• Build strong relationships with yacht owners, captains, marinas, and vendors

• Drive revenue growth through customer retention, upselling services, and developing new business opportunities

• Assist in estimating, troubleshooting, logistics, and operational problem-solving

• Support recruiting, training, and management of service personnel

• Ensure projects are completed safely, efficiently, and to Hartman standards

• Identify opportunities to improve operations and grow customer relationships

• Step in wherever needed to support the success of the division

• What We’re Looking For:

• Strong marine industry experience required

• Previous service management, operations, or leadership experience preferred

• Ability to multitask and manage multiple priorities under pressure

• Strong leadership, communication, and organizational skills

• Customer-service mindset with strong follow-through

• Mechanically inclined with practical problem-solving ability

• Self-starter who works well independently and with a team

• Comfortable handling both field and administrative responsibilities

• Willingness to travel locally throughout the Miami area

• Ideal Candidate Traits:

• Adaptable and solutions-oriented

• Thrives in a fast-moving environment

• Takes ownership and accountability

• Leads by example

• Comfortable wearing multiple hats daily

• Strong sense of urgency and professionalism

 

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