Patient Service Representative (PSR)

California Sleep Solutions is seeking a Clinical Patient Service Representative (PSR) to join our front-line scheduling team. This is a full-time, in-office role that plays a crucial part in guiding patients through their first steps toward improved sleep and better overall health. About Us California Sleep Solutions is a Veteran-Owned Business and a trusted leader in sleep health management throughout Northern California since 2001. With five dedicated facilities and a passionate, patient-focused team, we deliver comprehensive services that include diagnostic sleep testing, equipment support, and personalized care plans. For more than 20 years, we have helped thousands of individuals understand and manage sleep disorders—and our mission continues to expand. Why This Role Is Important As a Clinical PSR, you are often the first point of contact for patients—many of whom are calling during times of stress, concern, or uncertainty. What may appear to be “just a phone call” can represent the beginning of clarity, hope, and healing for someone seeking answers. What You’ll Do In this role, you will be a central source of communication and support for patients and providers. Key responsibilities include: • Providing responsive customer support through 40–50+ inbound and outbound calls daily, demonstrating strong communication, empathy, and problem-solving skills. • Scheduling, confirming, and managing patient appointments and follow-ups • Accurately processing referrals and incoming faxes • Creating, updating, and maintaining electronic charts for patients and providers • Contacting patients and medical offices to obtain updates or missing information • Researching and resolving inquiries, voicemails, and emails in a timely and respectful manner • Verifying insurance eligibility and assisting with prior authorizations • Providing general administrative support to the clinical team Each interaction is an opportunity to build trust and help patients move closer to better health. Required Qualifications • Strong written and verbal communication skills • A friendly, professional, and confident phone presence • Ability to multitask effectively in a fast-paced, collaborative environment Preferred Qualifications • Comfortable working onsite in a clinical office setting • Bilingual preferred for daily patient interactions • Call center or high-volume customer service experience Make a Difference From the Very First Call At California Sleep Solutions, your work has real impact. Many patients contact us after years of exhaustion, health struggles, or unanswered questions. Your ability to listen with empathy and guide them with care can become the first step toward lasting improvement and healing. If you’re looking for a meaningful career where your work makes a difference every day, we would love to connect with you. Job Type: Full-time

 

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