IT Support Specialist

Helpdesk & End-User Support

· Be the first point of contact for IT issues across all locations

· Support staff in person, by phone, and through our ticketing system

· Troubleshoot desktops, laptops, printers, scanners, and mobile devices

· Manage user accounts, permissions, and password resets

Dealership Systems

· Provide frontline support for our DMS and CRM platforms

· Liaise with software vendors on bugs and integration issues

· Help install, configure, and maintain business applications

Hardware & Infrastructure

· Set up and upgrade PCs and laptops for new hires and lifecycle refreshes

· Keep hardware, software, and license inventory up to date

· Perform preventative maintenance to minimize downtime

· Troubleshoot network jacks, Wi-Fi, and VPN access

Security & Compliance

· Help enforce data security policy and FTC Safeguards Rule compliance

· Manage antivirus/anti-malware on all endpoints

· Coach end users on phishing and social engineering awareness

-Associate's or Bachelor's in IT, Computer Science, or related field

-IT experience in auto dealerships or the automotive industry

-Hands-on with a major DMS (CDK, Dealertrack, DealerSocket) CompTIA A+ or Network+ certification

-Familiarity with Active Directory

· On-site role based in Fort Worth, TX 8:30-6:30pm

· Mix of sitting, standing, and walking

· Ability to lift/move equipment up to 50 lbs

· Occasional travel to other D&M/Four Stars locations

#LI-Onsite