Senior Technical Account Manager (EMEA)

Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.

We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted advisor for our most complex and high-value customers. You will not only ensure their success with the Docker platform but also architect and drive their long-term digital transformation strategies in partnership with their leadership. You'll be the expert who shapes the future of their technical success by translating their business goals into impactful, long-term technical roadmaps.

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  Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives.

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  Act as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from multiple accounts to directly influence the Docker product roadmap.

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  ​Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance.

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  ​Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy.

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  Architect and execute complex adoption plans that address critical technical and business challenges.

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  Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership.

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  Mentor and guide junior TAMs, sharing best practices and contributing to the development of the broader Technical Account Management team.

• 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts.

• Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem.

• Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical.

• Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders.

• Experience mentoring or leading a team of technical professionals.

• Bonus: Experience building or contributing to a formal TAM program.

• Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks.

• Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms.

• Meet your portfolio of customers and understand their environments, goals, and success metrics.

• Build relationships with internal partners including Support, Product, and Sales.

• Review existing customer documentation and success plans to identify initial opportunities for impact.

• Take ownership of a customer portfolio and begin leading account engagements.
  Conduct your first technical or executive business reviews with guidance from your manager.

• Establish a cadence of customer check-ins, documenting key success milestones and adoption progress.

• Identify at least one process or content improvement that can scale customer engagement or reduce friction.

• Contribute to cross-functional discussions that connect customer insights with product feedback.

• Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores.

• Build executive relationships and serve as the customer’s voice within Docker.

• Contribute to building the broader TAM engagement model through shared best practices and enablement resources.

• Demonstrate impact through increased customer value realization, renewal success, and platform expansion.

• Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement.

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