[MY] Executive, Provider Network Operations (1 Year Contract)

About the team

Our General Health Services team is critical to the success of Doctor Anywhere. We are a team of healthcare professionals who oversee Doctor Anywhere ’s medical operations including clinics, telemedicine and mobile services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.

About the role

We are seeking an Executive, Provider Management who will regularly engage with our network of providers, someone who is able to communicate effectively between internal stakeholders and external parties (Eg. Doctors, mental health counselors, nutritionists) to expand our network base and ensure good service quality. The role also requires you to identify and explore opportunities to build AI-assisted capabilities into existing Provider Management workflows and processes.

The ideal candidate is self-motivated, demonstrates high adaptability and is an independent team player who can collaborate cross-functionally. Someone who thrives in a challenging, fast paced environment, optimistic and is keen to establish rapport whilst managing our group of healthcare providers.

This role reports directly to the Medical Director, General Health Services.

A summary of the key responsibilities and requirements are as follows:

● To assist in sourcing healthcare providers by identifying new and creative channels
for recruitment.
● To build networks of locum providers for new services.
● To support and assist in the credentialing process, and onboarding and offboarding of providers.
● Perform routine reviews on provider credentials and medical license updates.
● Act as a contact point for providers under the network.
● Prepare a monthly analysis report of providers’ performance and work with them to improve performance.
● Assist on creation and maintenance of the panel provider profile database.
● Assist in investigations and complaints resolution in relation to any patient
feedback or escalation case related to panel providers.
● Review internal processes and implement automation or AI-assisted workflows to improve efficiency 
● Any other adhoc duties assigned when appropriate.

About you

● Any relevant discipline with at least 2 years of relevant experience in Healthcare, Specialist or General Practitioners’ clinic Practice
● Display the capacity for critical thinking
● Excellent communicator and people-oriented person who enjoys teamwork and working in a collaborative environment

● You are competent with Excel/Google Workspace tools
● You have unquestioned integrity and high standards in the work you do
● Genuine curiosity and strong desire to continuously learn and grow
● Experience of working within a tech startup and hyper growth environment would be a bonus
● A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude, pragmatic, and able to work independently when required
● Comfortable with ambiguity - we're a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.