Patient Care Coordinator - 001

Patient Care Coordinator - Open to Caymanians and those without immigration restrictions only.

PRIMARY ROLE: 
The Patient Care Coordinator is responsible for providing outstanding customer service to the patients and their families, assuring that the patients and their families understand their appointment and financial responsibilities.  Collection of co-payments at the time of service.

RESPONSIBILITIES:
•    Registration, scheduling appointments, referral management, and pre-registration.
•    Patient flow – escorting the patient to and from appointments.
•    Confirms patient insurance eligibility and/or benefits.
•    Answer phone calls by the 3rd ring using the correct phone etiquette standardization.
•    Provides customer service to patients inquiring about their patient statements.
•    Determines required deposits, and processes the deposit into the patient receipt.
•    Audit charts for correct demographics and insurance information.
•    Update addresses in the computer system and email out new statements.
•    Discuss and educate family members/patients on various services offered by the hospital and methods of payment for those services including but not limited to overseas, local insurance and private pay.
•    Generate patient statements upon request.
•    Performs all other necessary duties as required by the hospital to meet the goal of providing primary health care services. 
•    Ensuring the till float is balanced at the beginning and end of his/her shift.
•    Determines required deposits according to the patient’s insurance coverage and check for all account balances with AR.
•    Post all patient payments/deposits. Balances the cash drawer at the end of the day and deposits daily cash report in the safe.
•    Assure, if payment can’t be made in full at time of service, a payment plan is obtained for PIF.  If that arrangement isn’t possible, the patient will be referred to the AR department.
•    Request change for till from courier when needed.
•    Review the total unapplied patient receipt report to assure all deposits and payments are posted accurately.
•    Report any overages and shortages on daily cash report.
•    Ensure the name of the Doctor on the printed encounter sheet matches the name in the system and is the same physician the patient saw.
•    If CPT codes are needed, it is the employee’s responsibility to get it from the department or cashiers Lead as quickly as possible.
•    Prompt response to emails.
•    Exceptional interpersonal, communication, and organizational skills
•    The cashier is not allowed to adjust a patient’s account or waive payment without the approval of the Business Office Lead or Manager of A/R.
•    Verify and sign witness of cash drawer for first shift swap.
•    Credit Balance - Reallocate credit on the same accounts.
•    Assign correct CPT codes from encounter/requisition sheet into the billing system, assign correct % of co-payment/deduction. 
•    Assist with other tasks as required or assigned.
•    Event support where needed.
ACCOUNTABILITY:
The Patient Care Coordinator will be accountable to the Patient Services Manager.