Post Closing Supervisor

Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.

• Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
• People First - We communicate with honesty and respect to our customers, colleagues, and partners.
• Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
• Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices.

About the role 

The Post Closing Supervisor is a critical leader within the Doma Operations Enterprise Refinance team. This role is responsible for overseeing post-closing functions to ensure signed closing packages are received, reviewed, and delivered with exceptional accuracy, timeliness, and compliance. The Post-Closing Supervisor serves as a subject-matter expert, escalation point, and people leader, ensuring service-level agreements (SLAs), quality standards, and metrics are consistently met. This role is based in our Operations Hub in Arlington, TX. 

Role Description   

• Directly supervise a team of PostClosing Associates  
• Perform people management responsibilities, including timecard approvals, performance management, coaching, and documentation  
• Conduct regular 1:1 meetings and provide ongoing feedback, coaching, and individualized support  
• Foster a positive, high engagement team environment that reflects the company’s cultural values  
• Oversee day-to-day postclosing operations, including workload distribution, productivity, and queue management  
• Monitor performance, workflows, and risk; proactively identify and address potential gaps or failures  
• Provide hands on support and coaching to educate and assist with resolution of complex files as needed, to ensure compliance, service continuity, and SLA adherence  
• Manage and resolve file level escalations, providing timely updates to appropriate leadership  
• Collaborate cross functionally with Escrow, Recording, Compliance, and Operations partners  
• Drive operational improvements based on data, performance trends, and team feedback  
• Support the adoption of new tools, workflows, and technologies  
• Lead through change and model adaptability in a fast paced environment  
• Participate in recruiting and hiring top level talent  
• Support onboarding and training of new hires  
• Champion accountability, engagement, and professional growth within the team 

What skills and experience do you need? 

• 1+ years of post-closing and/or recording experience 
• 2+ years of leadership experience 
• Ability to work as a team player in a fast-paced environment 
• ResWare experience preferred  
• Thrive in a fast-paced, metric-driven work environment 
• Have extreme attention to detail and strong organizational skills 
• Are comfortable working within company stated SLA’s. 
• Have excellent phone, email, and face-to-face communication skills 
• Able to quickly pick up how to use new tools and software 
• Own your ability to deliver excellent, error-free service throughout the post closing process.  
• Are comfortable with constant change and process improvement 
• Must be a local candidate with the expectation of working full time in our Arlington, TX office 

We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.

We currently offer the following benefits to all Full-Time employees:

• Work/Life Balance - We encourage taking Paid Time Off (PTO)!
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment
• Health Savings Account (HSA)
• 401K with company match program
• Short-Term & Long-Term Disability
• Supplemental Life and AD&D Insurance
• Critical Illness, Injury and Hospital Insurance 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.