Senior Associate, Campaign Operations

The DoorDash Marketing Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of CRM experts who strategize, build, QA, and launch marketing campaigns end to end. This team is goaled on optimized reach, high customer relevance, and quality campaign delivery, with fast-paced, operational efficiency. 

As the Senior Associate, Campaign Operations, you will lead the strategy and execution of communications across email, push notifications, and in-app messaging to drive customer engagement and deliver measurable results. You will collaborate closely with Marketing, Creative and cross-functional teams to translate objectives into compelling, consumer-first CRM experiences that align with DoorDash brand standards and performance goals.

• Create CRM campaign strategy to drive awareness and growth of strategic business priorities with relevant audiences, applying a test and learn mindset
• Work closely with the Integrated Marketing function to develop campaign strategy briefs based on business needs and audience behavior, determining the best channel mix, messaging strategy, audience targeting, and number of touchpoints per program 
• Develop campaign designs and copy for marketing campaigns, using first party tools to apply brand guidelines and value propositions and partnering with creative teams as needed
• Build, QA, launch, and optimize retention marketing campaigns across email, push notifications, in-app messaging, and other channels using first and third party platforms
• Develop scalable workflows, processes, and best practices to ensure campaigns are launched with high quality and minimal errors
• Establish a strong working relationship with cross functional stakeholders in our Creative Studio, Marketing Technology, Integrated Marketing, Promo Strategy, Product, Data Science, and Strategy & Operations teams and partner on ways to increase campaign personalization and improve execution efficiency, using insights, data, and first party tools 
• Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives
• Stay current on marketing best practices in email, push, and SMS and share learnings and insights regularly with the broader marketing team

• Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
• Technical Proficiency: Hands-on experience with CRM technology including ESPs/marketing automation platforms and basic understanding of HTML
• Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
• Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality. 
• Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.