Agent, Critical Incident Response Team - Chicago, IL

DoorDash is one of the world's most trusted on-demand logistics platforms. The Global Safety and Security team exists to keep it that way, protecting our people, property, operations, brand, and reputation across all our markets. We manage risk and create value through agility, technology, and a people-first approach. Our DoorDash, Deliveroo, and Wolt brands now span more than 40 countries, dozens of offices, and tens of thousands of employees. Keeping that community safe in the moments that matter is the mission of our Critical Incident Response Team.

We are hiring a Critical Incident Response Agent, a proactive, prevention-oriented specialist who is on the ground keeping our offices and people safe. As a member of the Critical Incident Response Team (CIRT) within Global Safety and Security, you help assess sites and close gaps, prepare people, build local response capability, and serve as the on-site responder when something goes wrong. You help drive site risk assessment and remediation across physical access controls, surveillance, and procedures. You support on-site access and guest management. You support the establishment and help lead site Emergency Response Teams (ERTs). You coordinate closely with the Global Operations Center (GOC), which maintains global situational awareness, provides operational overwatch, and leads incident management around the clock.

This role blends preparation with real-time execution. On a normal day, you help assess and prepare for risk, participate in drills, and deliver training. On the hardest day, you are the first calm, certified, competent responder on scene. This is a high-impact individual contributor role that demands sound independent judgment, craft, and the ability to partner with internal and external stakeholders. It is on-site and field-based across your assigned locations, with availability for after-hours, weekend, and holiday operations and response.