Director / GM, DashPass Strategy & Operations

At DoorDash, we're redefining the future of on-demand delivery. At the center of this is our marketplace, connecting 30+ million customers on DoorDash with their favorite restaurants and brands! The Marketplace team focuses on growing our consumer business, including DashPass, our global subscription program. Our vision is to create the world’s leading membership program in local commerce, delivering unprecedented value and a world class experience to members.

You will lead Growth & Lifecycle strategy and execution for one of our highest priority marketplace businesses, DashPass, partnering with a large cross-functional team leading customer acquisition, increasing customer value, increasing profitability and more.

You will be responsible for creating best-in-class experiences for our customers. You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest approaches to bring true innovation. 

• Invent the future of local commerce.
• Drive “visible from space” impact that takes DoorDash to new heights.
• Manage and develop a team of all-stars.
• Drive DashPass’ definition, strategy, and long-term vision.
• Partner closely with cross-functional teams.
• Communicate strategy, benefits, and results to all audiences - within teams, to the management team, etc.

• Track record of impact – you’ve been in the trenches and have a proven track record of driving significant, company-wide impact.
• Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front. 
• “Breakthrough walls” mentality – you are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You’re a playmaker.
• Clarity of thought – you can articulate a clear vision to cross-functional partners.
• Skilled executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders. 
• Strong leadership and maturity to build (attract, hire, retain) and scale a world-class organization. 
• Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism. 
• Demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
• Customer and experience orientation.
• 10+ years of relevant management experience, ideally within a Marketplace or Subscription-focused business and/or founder experience