Senior Manager, Agency Partnerships Strategy & Operations

Our Advertising & Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences.  We provide digital solutions to help advertisers reach DoorDash audiences.

The Agency & Partnerships Strategy & Operations team partners closely with our Sales organization to grow the agency holding company channel — Publicis, WPP, Dentsu, Omnicom, and more — into a scaled, durable revenue stream, and to build and scale the strategic partnerships (data, measurement, verification, and technology) that support DoorDash’s broader advertising platform.

We’re looking for a strategic operator to own the day-to-day strategy and operations for DoorDash’s Agency Sales channel. As the Senior Manager, Agency Partnerships Strategy & Operations, you will drive the JBP process, revenue reporting, and operating rhythm that turn our relationships with agency holding companies — Publicis, WPP, Dentsu, and more — into durable, incremental revenue, while partnering closely with Sales, Product, Finance, and Legal to unlock new growth.

Specifically, you will: 

• Own the Agency JBP (Joint Business Plan) process end-to-end for major holding companies — economic modeling, deal construction, internal alignment with Sales, Finance, and Legal, negotiation support; and post-signature progress tracking and driving towards attainment. 
• Drive the Agency WBR/QBR operating rhythm: build and maintain the revenue dashboards, forecasting, and incrementality methodology that give leadership a clear, accurate view of channel performance.
• Partner with Sales leadership to identify and unlock incremental growth — new advertiser activation, non-endemic revenue, co-marketing, and expansion of Agency-relevant ad products.
• Build and maintain agency-facing GTM materials — narratives, decks, and vertical playbooks (e.g. QSR/Rx) — in partnership with Product Marketing and Sales.
• Serve as the S&O point of contact for cross-functional partners (Product, Finance, Legal, Symbiosys) on agency-specific credits, contracting, measurement/verification, and data partnerships.
• Own quarterly and annual planning for the Agency channel — setting goals, tracking OKRs, and reporting progress to senior leadership.
• Partner with Product on the agency-relevant roadmap — surfacing and prioritizing what agencies and holding companies need (measurement, tooling, self-serve capabilities), and closing the loop with Sales and agency partners on what's shipping and why.

• Build: You’re eager to build the operating systems, reporting, and playbooks that scale one of DoorDash’s fastest-growing, most strategic sales channels.
• Analyze: You use data-driven decision-making to model deal economics, define incrementality, and make the business case for where DoorDash should invest with agency partners.
• Operate: You want to roll up your sleeves — from a single account’s JBP math to company-wide reporting infrastructure — and solve problems in the moment.
• Collaborate: You value cross-functional partnership and will thrive working across Sales, Product, Finance, and Legal, as well as directly with agency executives.
• Strategize: You’ll help define where and how DoorDash grows with global holding companies, from JBP design to next-generation partnership models.

• You have 8+ years of experience in strategy & operations, business operations, sales operations, or partner management — experience in advertising, media, or ad tech is strongly preferred.
• You have direct experience with joint business plans, agency/holding company relationships, or complex commercial deal structuring.
• You have strong quantitative and analytical skills (Excel / Google Sheets / SQL, Salesforce) and can build and defend a financial model or revenue forecast.
• You have a proven track record of leading complex, cross-functional projects — across Sales, Product, Finance, and Legal — and driving them to completion without a playbook.
• You communicate crisply with senior stakeholders and can turn complex data into a clear narrative for a WBR or QBR.
• You thrive in ambiguity and are comfortable wearing multiple hats — from spreadsheet modeling to executive-facing storytelling — in a fast-moving environment.
• You bring experience in advertising, retail media, or agency-side account or planning work.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

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