Head of Core Operations

A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:

• Procurement

• Inventory

• Orders

• Fulfillment

• Finance

The Core Operations team is Doss's core delivery engine. Every customer win runs through it.

This role sits at the intersection of product, professional services, and customer partnership. You'll own the end-to-end post-sales lifecycle for our largest clients while simultaneously building the capabilities and processes that scale the team as Doss moves upstream into upper mid-market and enterprise.

This is a player-coach role. You'll carry a book of strategic accounts while leading a team of PMO managers and building the function.

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• 10+ years in professional services, consulting, operations, technical program management, or product operations at a technology company. ERP experience is a plus, not a prerequisite.

• Experience managing and developing a team. You've built something before, not just contributed to it.

• Familiarity with forward deploy or embedded engineering models, where technical resources operate directly in customer environments to drive adoption and accelerate time-to-value.

• Systems thinker. Our business is highly interconnected across people, process, and technology. You see how it fits together and know how to untangle it.

• High-intensity operator. You've thrived in high-pressure environments like startups, consulting, or finance.

• Technical from first principles. You can work through hard engineering and logic problems from intuition. You don't need to be an engineer, but you can't be intimidated by one.

• Strong analytical instincts. SQL is a plus. The ability to get to the right answer fast is required.

• Customer obsession. You build real relationships with client stakeholders and treat their outcomes as your own.

• Competitive salary + meaningful equity

• 100% Coverage for individuals Premium medical, dental & vision coverage

• 401(k), immediate eligibility

• Lunch in-office 5 days/week (and dinner when needed)

• Flexible/unlimited PTO

• Commuter (BART/MUNI/CalTrain) and equipment stipends

• Wellness & Fitness stipend

• Generous parental leave

• Relocation assistance available

• In-office culture in San Francisco