Technology Operations Administrator

Join us as our Technology Operations Administrator in Manila. As a dedicated expert in this remote role, you will provide proactive, region-specific technical support to users primarily in Manila, with coverage extending to New Zealand, Australia, South Korea, and Japan as needed.You will be supported by an established Technology Operations team, with colleagues based across the US, London, and Amsterdam to ensure you have support, partnership, and the combined expertise of a global team. In addition to being a regionally focused support role, as a member of the Technology Operations team you will also contribute to exciting technology projects. This role will require occasional flexibility with your work hours to maintain effective teamwork with peers across international time zones.

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• Deliver timely and effective local technical support, minimizing disruption and maximizing user productivity.

• Administer end-user workstations (Windows/macOS) and MDM solutions (Intune, JAMF).

• Work efficiently and effectively with global teammates and stakeholders across US and European time zones.
• Maintain clear communication by actively participating in virtual meetings and sharing regular status updates.
• Demonstrate flexibility with work hours to accommodate necessary overlap with US- and Europe-based teams.
• Contribute to the implementation of global Technology standards and best practices in the region.

• Proven experience (typically 5+ years) in a technical support role, with a strong emphasis on supporting both technical and non-technical employees in Windows and macOS environments.
• Excellent independent troubleshooting and problem-solving skills across client hardware, software, and network issues.
• Solid understanding of user account management, security best practices, and identity management platforms/services.
• Expertise in managing and supporting Google Workspace and Microsoft 365 suites.
• Demonstrated ability to be a self-starter who manages time effectively, prioritizes tasks, and works independently.
• Strong communication (written and verbal) and interpersonal skills, with a non-technical customer-centric approach.
• Familiarity with remote support tools and techniques.
• Experience collaborating with colleagues and teams across various time zones.
• Willingness to demonstrate occasional flexibility in work hours to accommodate global team collaboration, with advance notice provided when possible.
• Fluency in written and spoken English is essential.
• Written and spoken proficiency in Korean or Japanese is a strong plus.