Billing Specialist

As experts in print, mail, and digital communications for over 25 years, our best-in-class communications management solutions have enabled our 1,500+ customers to reach their organizational goals time and time again.  While that sets us apart for our customers, what sets us apart for our employees is our strong team culture, industry impact, and ability to take one’s career to the next level.

• →Create and process customer invoices in the accounting system, ensuring billing information is accurate and aligns with supporting documentation.
• →Maintain accounts receivable records and customer account files.
• →Investigate, analyze, and resolve billing discrepancies and customer inquiries.
• →Communicate with clients regarding invoice discrepancies, overbilling, underbilling, and other account-related issues.
• →Provide internal support by responding to accounts receivable inquiries from colleagues and stakeholders.
• →Review accounts receivable aging reports and proactively follow up on outstanding balances to ensure timely collections.
• →Post customer payments, including cheques and electronic funds transfers (EFTs), accurately and efficiently.
• →Conduct collection activities via phone and email to recover overdue accounts.
• →Assist with month-end accounting processes, including accounts receivable and general ledger reconciliations.
• →Perform additional accounting and administrative duties as assigned.
• →Demonstrate professionalism, integrity, and accountability while representing the organization and supporting business objectives.

• Diploma or degree in Accounting, Finance, or a related field.
• Minimum of 3+ years of accounting experience, preferably in accounts receivable or billing.
• Working knowledge of Microsoft Dynamics GP (Great Plains).
• Strong proficiency in Microsoft Excel.
• Excellent attention to detail and a high degree of accuracy.
• Strong organizational and time-management skills, with the ability to meet recurring deadlines.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.

• Experience with account reconciliations and month-end close activities.
• Experience managing collections and customer account inquiries.
• Familiarity with ERP and accounting systems in a fast-paced environment.