Customer Success Associate - Remote

India·BangaloreFull Timemid

OtherCustomer Success Associate

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Overview

Dozee is looking for a proactive and detail-oriented professional to manage client support, project execution, and reporting operations. The role involves handling end-to-end project management,

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OtherCustomer Success Associate

Dozee is looking for a proactive and detail-oriented professional to manage client support, project execution, and reporting operations. The role involves handling end-to-end project management, preparing clinical and technical reports, ensuring data accuracy, and supporting teams via HubSpot and other tools. Candidates should have 2+ years of experience, strong communication skills, and expertise in operations, CRM systems, and Advanced Excel. This is a full-time, on-site role (5 days/week).

Support the virtual command center team that escalates health alerts to hospitals and field ops.

Assist hospitals and patients with setup process and problem resolution for smooth execution and scaling.

Assist with the full operational execution of internal revenue generating compliance platform- Circle health.

Coordinate with the field team whenever necessary.

Build and manage relationships with nurses and patients.

Provide analysis of frequent issues/alerts escalated and support the team in ensuring long time solutions are created to mitigate the same.

Educational Qualification - PUC/Diploma.

Minimum 4-5 years experience.

Good communication and presentation skills. Must be able to articulate well.

Prior experience of managing teams.

Prior experience of setting up operations processes.

Must have prior experience of CRM/IVR systems.

Should have a reasonable understanding of operations.

Should possess business acumen and should be results oriented.

Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.

From AI Beds to Remote ICUs, Startups are plugging India's health Gaps

Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'

Dozee Harness AI for Personalised Patient Care

Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance

A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.
A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.
A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.
Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.

We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?

Forbes India 30 under 30
Forbes Asia 100 to Watch
Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech
BML Munjal Award for Business Excellence using Learning and Development
FICCI Digital Innovation in Healthcare Award
Anjani Mashelkar Inclusive Innovation Award
Marico Innovation For India Award

To know more about life@dozee, click here.

Disclaimer:

Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics