Field Clinical Coordinator

United States·HarrisburgFull Timemid

Healthcare ClinicalClinical Coordinator

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Quick Summary

Overview

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India,

Technical Tools

Healthcare ClinicalClinical Coordinator

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

Responsibilities

~3 min read

Training & Assistance for Nurses & Care Teams

→Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings Provide on-site and remote support to address common device and system issues
→Ensure compliance with facility protocols and company guidelines during device use
→Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
→Support nursing teams in performing basic patient reviews for stable patients
→Maintain strong clinical understanding, communication, and bedside interaction skills

On-Site Troubleshooting & Technical Support

→Respond promptly to service requests to resolve device malfunctions or connectivity issues
→Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team
→Replace or maintain faulty devices to ensure uninterrupted clinical operations
→Ensure all necessary firmware updates are applied to keep devices performing optimally

Device Installation & Setup

→Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities
→Ensuring proper device calibration, pairing, and network connectivity
→Performing initial setup tests to verify full functionality before leaving the site

Compliance & Safety Adherence

→Compliance with HIPAA regulations and company policies to ensure patient dataprivacy.
→Adherence to safety protocols when handling medical-grade electronic devices.
→Verification that devices meet hospital infection control standards before and after installation.
→Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety.

Documentation & Reporting

→Log all installation, troubleshooting, and repair activities in the system.
→Timely reporting of recurring issues to engineering or product teams for improvement.
→Maintenance of detailed service logs, customer interaction records, and resolution statuses.

Inventory & Maintenance Management

→Maintain an inventory of devices, replacement devices, and peripherals.
→Track device deployment, retrievals, and replacements in the system.
→Ensure proper storage and transportation of devices to prevent damage.

Communication Coordination

→Coordination with clinical, install and technical support, engineering, product and logistics teams to ensure seamless service execution.
→Providing actionable feedback to product development teams based on field observations.
→Relaying customer complaints and suggestions to higher management for resolution and process improvement.

Certifications & Skills:

→Certifications such as CNA, Paramedic, or Medical Assistant (MA) – At least 1 is required.
→Valid driver’s license and willingness to travel frequently.

Experience:

→Minimum 2–3 years’ experience in clinical coordination, medical device
→installation, or healthcare technology support.
→Experience working in healthcare environments, preferably skilled nursing facilities.

→This role requires frequent travel within assigned regions.

→Strong clinical knowledge and familiarity with healthcare workflows and medical devices.

→Excellent communication and interpersonal skills.

→Ability to train and guide clinical staff effectively.

→Strong troubleshooting and technical problem-solving skills.

→Attention to detail and ability to maintain accurate records.

→Ability to work independently in the field while managing multiple priorities.