Revenue Operations Program Manager

Own the end-to-end RPM program: tracking, reporting, and continuous improvement of revenue billing and insurance operations workflows

Manage billing cycles, revenue reconciliation, and invoice accuracy across customer accounts

Coordinate with insurance partners and internal stakeholders to ensure claims, authorizations, and reimbursements are processed accurately and on time

Identify bottlenecks and inefficiencies in billing and insurance workflows; propose and implement solutions

Build and maintain dashboards and reports to track key RPM metrics (collection rates, denial rates, billing cycle time, etc.)

Serve as the primary point of contact for cross-functional questions related to revenue billing and insurance operations

Ensure compliance with US payer guidelines, billing codes, and relevant regulatory requirements

Support audits and documentation needs as the company scales

2–4 years of experience in revenue operations, billing, or insurance operations

Familiarity with US revenue cycle management (RCM) concepts

Experience working with billing platforms or practice management systems

Strong attention to detail and comfort with data reconciliation

Ability to communicate clearly with clinical, technical, and non-technical stakeholders across geographies

Proficiency in spreadsheets (Excel or Google Sheets); SQL or BI tools a plus

Comfort operating in ambiguity and a fast-moving startup environment

Experience with US insurance claims processing, payer contracting, or prior authorizations

Background in healthtech, insurance tech, or a similarly regulated healthcare industry

Experience building ops processes from scratch at an early-stage company

Knowledge of denial management and appeals workflows