Event Staff - Ticket Taker

Event Staff - Ticket Taker Please note: we hire for this role on a rolling basis, typically aligned with upcoming event needs. As a result, outreach may occur several weeks after you apply. If your availability changes or you are no longer interested in being considered for this role, please feel free to let us know. Job Description Join Team DPAC as a Ticket Taker, where you’ll be the first to greet our guests, verify event tickets, and provide excellent customer service during our exciting performances. Whether it’s a sold-out concert or comedy show or a blockbuster Broadway Production, you’ll be one of our unsung heroes working to ensure everyone has a positive and enjoyable guest experience. As a Ticket Taker, you’ll also be the smiling face to our guests, ready to answer questions and lend a helping hand. Come be a part of creating unforgettable moments at DPAC! What you’ll do: Customer Service Approach: Provide excellent customer service with a warm and welcoming smile as guests enter the venue. Scanning Tickets: Use handheld ticket scanners to scan both printed and mobile tickets at designated entrances, ensuring accurate and efficient guest entry into the venue. Troubleshooting: Provide basic troubleshooting for ticket scanning issues, assist guests whose tickets do not scan properly, and direct them to Box Office staff or venue leadership when additional support is needed. Guidance and Assistance: Provide directional assistance and guidance to guests as needed outside and inside the venue. Crowd Control: Monitor front-of-house ingress and remain aware of your surroundings to assist with crowd control as needed. Entry Lobby Area Observation: Redeploy inside lobby to serve additional support for guest needs. Safety: Monitor lobbies and seating area to ensure a safe and comfortable environment for guests. What you’ll bring: Adherence to Protocols: Commit to following safety and security protocols and guidelines. Ability to Work Under Pressure: Maintain a calm and professional demeanor to contribute to a positive guest experience, even in challenging situations. While your job description provides a roadmap for your role, it’s not set in stone. We value adaptability. So, there may be times when we’ll ask you to try something new, contributing beyond your regular duties. Requirements Physical Requirements: Ability to perform duties outdoors in all weather conditions. Possess effective vision and communication skills through speech and listening. Ability to stand, walk, and climb stairs throughout a shift. Ability to work in a variety of environments including heights, darkened corridors, loud noise, flashing lights, and haze effects. Additional Requirements: This position is part-time and shifts primarily occur on evenings and weekends, based on the event schedule. Available for flexible hours year-round, including evenings, weekends, and holidays. High school Diploma or GED. Reliable transportation to Durham, NC. Access to a mobile device such as tablet, personal computer, smartphone for scheduling. Must be at least 18 years old. Legally able to work in the United States. Requirements Application Requirements: A resume outlining your experience and qualifications is required. A cover letter detailing why you’re a great fit for this position is also required. Please note: we hire for this role on a rolling basis, typically aligned with upcoming event needs. As a result, outreach may occur several weeks after you apply. If your availability changes or you are no longer interested in being considered for this role, please feel free to let us know.