Technical Implementation Manager

• Capture, structure, and validate customer requirements, translating them into well-defined delivery roadmaps

• Own the integration roadmap across multiple concurrent customer programmes, balancing priorities across delivery teams

• Run regular roadmap review sessions with customers and internal stakeholders, surfacing risks early and managing scope clearly

• Maintain a clear view of the product backlog and delivery pipeline, working with engineering leads to sequence work effectively

• Lead the delivery of key technical integrations, including OEM system connections, DMS platforms, finance provider APIs, 3rd party data providers and inventory data feeds

• Own the customer onboarding journey from contract signature through to go-live, coordinating across product, engineering, and customer teams

• Produce and maintain integration specifications, technical scoping documents, and delivery plans in close collaboration with engineering

• Identify and resolve technical blockers, escalating where needed and keeping all stakeholders aligned throughout

• Serve as the primary conduit between customers and our engineering teams, ensuring requirements are understood, well-scoped, and delivered to specification

• Support engineering teams in managing priorities, balancing customer demand against platform development goals

• Facilitate reviews, standups, and retrospectives where customer context is required, ensuring delivery cadence is maintained

• Track project health across delivery milestones, proactively communicating status, risks, and decisions to all parties

• Work closely with the commercial team to define scopes of work & delivery plans

• Ensure that project scope is clearly bounded, change-controlled, and commercially accountable, managing out-of-scope requests professionally

• Contribute to pre-sales processes by providing technical scoping, delivery timelines, and effort estimates for new business proposals

• Support strategic account reviews by providing delivery performance data and forward-looking roadmap input

• Build trusted, expert-led relationships with technical and operational contacts at customer organisations across OEMs, dealer groups, and leasing companies

• Act as an escalation point for delivery issues, handling complex conversations with composure and a solution-first mindset

• Proactively communicate project updates, milestone achievements and risks, always maintaining confidence and clarity

• Champion the customer perspective internally, ensuring the voice of the customer shapes product and delivery decisions

• 5+ years in a technical project management or delivery management role within automotive technology, automotive SaaS, or digital retail

• Proven experience managing complex technical integrations. Ideally involving OEM systems, DMS platforms, finance APIs, or inventory data

• Knowledge of API architecture, data integration patterns, or web platform delivery

• Strong understanding of the automotive digital retail landscape and the ecosystem of systems that support vehicle sales and leasing

• Demonstrable track record of delivering multi-stakeholder programmes on time and within scope, in agile delivery environments

• Exceptional requirements management skills: able to translate ambiguous customer needs into structured technical briefs

• Commercially literate: able to work with scopes of work, change requests, and delivery plans in a contract-aware environment

• Strong communicator with the ability to build credibility with both technical engineering teams and non-technical customer stakeholders

• Highly organised with a disciplined approach to documentation, milestone tracking, and risk management

• Experience working with European automotive OEMs, dealer networks, or leasing providers

• Familiarity with agile frameworks (Scrum, Kanban) and tools such as Jira, or equivalent

• Background in or exposure to e-commerce platforms, digital retail configuration tools, or vehicle finance systems

• Experience in a high-growth scale-up environment

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.