Application Support Engineer

• Work with low latency financial market data and learn the intricacies of how market data feeds and electronic exchanges work
• Work with order data across a vast array of markets and asset classes
• Support systems processing that data for Surveillance and Regulatory Reporting functions
• Work with sophisticated analytics tools that are custom built by our team of developers
• Use the latest technology stacks such as AWS, Java 17, Python 3, HDF5, Kubernetes, Kafka and Argo
• Is globally distributed across Europe and North America supporting global systems.

Our team cares deeply about preserving a respectful and diverse team culture.  We believe in choosing the right tech for the job even if that means learning something new or reviving something old.  We value business impact and outcomes over process, and we make decisions based on data.  We strive to adapt quickly as business priorities change. 

• →Operate key parts of a sophisticated data analysis pipeline
• →Monitor and troubleshoot production jobs
• →Monitor and work through list of data-related issues raised by the system, drilling into those requiring action, including looking into the code
• →Consult with developers to determine appropriate courses of action and make suggestions for improvements to the system
• →Monitor support channels and respond to user issues (2-10 per day)
• →Provide L1 and L2 support for users and collaborate with developers on L3 support
• →Onboard support processes for new development teams and applications as the support team continues to expand