Sales Enablement Specialist, Animal Nutrition & Health (ANH) - North America

Sales Enablement Specialist, Animal Nutrition & Health (ANH) North America The Sales Enablement Specialist, Animal Nutrition & Health (ANH) plays a critical role in delivering an exceptional customer experience while enabling efficient, accurate, and scalable sales operations. This role combines customer interaction, consultative selling, operational sales support, technical assistance, and data management in a fast-paced commercial environment. The position partners closely with Sales Account Managers, customers, and internal stakeholders to improve execution, strengthen customer satisfaction, and support sustainable revenue growth. Key Responsibilities: * Customer Interaction & Sales Support (Core Focus) * Respond to inbound customer inquiries via phone and other communication channels in a timely and professional manner. * Engage customers using a consultative selling approach to understand needs and recommend appropriate solutions. * Support sales objectives by working toward defined performance goals, including call efficiency, quality resolution, and sales closure metrics. * Act as a reliable first point of contact, ensuring accurate information and positive customer experiences. * Sales Process & Operations Management (High Emphasis) * Support sales forecasting activities and contribute to monthly and quarterly sales reporting. * Participate in daily and quarterly pricing processes, ensuring accuracy and alignment with commercial governance. * Manage invoice corrections and provide clear explanations to customers as required. * Maintain accurate CRM opportunity records and support rebate data entry and reconciliation. * Data Management & Reporting * Maintain and update customer and sales records to ensure data accuracy, completeness, and consistency. * Perform basic data analysis to support sales optimization, reporting, and continuous improvement initiatives. * Ensure timely, accurate reporting across assigned sales and customer activities. * Technical & Product Support * Assist customers with technical inquiries related to products, applications, and use cases. * Support and conduct product demonstrations as required, in coordination with Sales and Technical teams. * Serve as a knowledgeable resource connecting customer needs to appropriate technical and product solutions. * Sampling & Customer Collaboration * Coordinate and manage customer sampling programs (e.g., Toxins, Enzymes). * Work closely with customers to collect, document, and validate sample-related data. * Ensure sampling insights are accurately captured to support internal analysis and customer decision-making. * Performance & Continuous Development * Operate against clearly defined performance metrics and service-level expectations. * Participate in regular 1:1 coaching, feedback, and development discussions. * Proactively identify opportunities to improve processes, customer experience, and personal performance. We Bring: * A rich history and a promising future of bold scientific innovation and passionate creation with our customers. * A space to grow by encouraging and supporting curiosity and an open mindset. * A culture that prioritizes safety and well-being, both physically and mentally. * The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose. * A flexible work environment that empowers people to take accountability for their work and own the outcome. * Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity. * A firm belief that working together with our customers is the key to achieving great things. * An eagerness to be one team and learn from each other to bring progress to life and create a better future. You Bring: * Post-secondary degree or diploma, or equivalent professional experience. * Prior experience in sales, customer service, or sales support roles preferred. * Strong computer skills with proficiency in Microsoft Excel, Power BI, Salesforce, and PowerPoint. * Highly organized, detail-oriented, and able to manage multiple priorities in a dynamic environment. * Comfortable operating in a fast-paced, changing environment with competing priorities and deadlines. The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements. About dsm-firmenich At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together. Inclusion, Belonging and Equal Opportunity Statement At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. Agency Statement Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.