Payments Operations Associate

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

You’ll sit in the Payments team and own the complex operational support work that keeps collections, payouts, refunds, and balances correct, reliable and scalable.

• →Support finance team with technical, and product queries and ad-hoc tasks
• →Investigate and help to resolve payment related issues (reconciliation issues, vendor payout errors etc)
• →Convert repeat incidents into SOPs and checklists
• →Analyse processes and instigate changes to help Dwelly scale the operations
• →Help shape internal tooling and dashboards

• Strong analytical instincts: ability to investigate, prioritize, and identify the root cause of issues.
• High attention to detail with real consequences (money, audit trail, customer impact).
• Experience in technical support role
• Understanding of accounting principles
• SQL
• Excellent written communication: concise updates, crisp escalation, clean incident summaries.
• Solid spreadsheet skills (filters, pivots, lookups, reconciliation workflows); you can work with messy exports.

• Experience in financial / accounting systems and operations
• Experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies
• Familiarity with UK payments realities (bank files, auditability expectations, HMRC-adjacent questions).

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking