Deputy Director

• Provides day-to-day operational oversight of workforce center service delivery Serves as second-in-command to the Project Director, supporting overall operational execution
• Oversees workforce stability, including staffing levels, coverage, and retention strategies
• Leads staff training, onboarding support, and cross-training initiatives to maintain service continuity
• Ensures frontline capacity is aligned with customer flow, program demand, and performance expectations
• Monitors operational performance and identifies staffing or workflow adjustments as needed
• Supports supervisors and lead staff through coaching, problem-solving, and technical assistance
• Coordinates with Quality, Data, and Logistics roles to sustain compliance, service quality, and system readiness

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be
requested to perform other reasonable related duties as assigned by the immediate supervisor and
other management as required. The company reserves the right to revise or change job duties as
business requirements dictate.

Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to
drive exceptional performance and quality results, learning orientation, communication proficiency,
teamwork orientation, technical capacity.

Qualifications:
Education: Bachelor's degree or equivalent experience
Credentials: Certified Workforce Development Professional credential preferred

Experience: Progressive responsibilities in management and workforce development program
operations. Strong business knowledge of fiscal operations and performance measurement. Must have
prior experience as a senior staff member in Workforce Development. Experience in training/
coaching and mentoring required.

Skills/Abilities: Requires top level project management, organizational, personnel, problem solving and
data analysis skills, along with an ability to meet deadlines as required by our employees
and customers. High level of communications skills and the ability to work alone. Need strong
technical skills and commitment to a continually improving environment.
Technology Requirement: Position requires strong technology proficiency, including use of workforce
information systems, Microsoft 365 applications, electronic case management, virtual service delivery
tools, and evolving AI-enabled platforms in a paperless environment. Successful completion of a basic
IT skills assessment is required.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits: We offer a comprehensive benefits package that includes health, dental, life, and disability
insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and
tuition assistance.