Project Director

• Coach and lead the Workforce Center team to ensure that current operations are meeting the requirements of the funding source, and that performance goals and objectives for the region are being met and/or exceeded.
• Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction.
• Prepare multiple funding stream, cost-allocated operational budgets with the assistance of the project accountant. Ensure that funds are expended as required by program regulations, regional protocol and in accordance with policy.
• Regularly monitor expenditures between multiple funding streams to ensure funds are maximized, while ensuring no overages. Maintain approved cost allocations plans for allowable usage of funds.
• Represent the Workforce Centers in local, State and National forums as requested by the
• Meet regularly with program managers and staff to review performance and contract
• Ensure compliance with applicable Federal, State and Local regulations that apply to workforce development business operations.
• Establish and maintain positive working relationships with the Board and all workforce partners to optimize funding, customer satisfaction, and community relations.
• Communicate effectively with Board, DWFS management, operations staff, community partners, and the public.
• Establish and maintain relationships with community employers, support service organizations, economic development groups, and faith-based and community-based organizations.
• Seek out best practices to replicate when and where appropriate.
• Meet with workforce systems management group to assess project status and share new directives and procedures.
• Identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching focused on improving performance.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be
requested to perform other reasonable related duties as assigned by the immediate supervisor and
other management as required. The company reserves the right to revise or change job duties as
business requirements dictate.

Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to
drive exceptional performance and quality results, learning orientation, communication proficiency,
teamwork orientation, technical capacity.

Qualifications:
Education: Bachelor's degree in human services, business, education, or equivalent experience
Credentials: Certified Workforce Development Professional credential preferred
Experience: Progressive responsibilities in management and workforce development program
operations. Strong business knowledge of fiscal operations and performance measurement. Must have
prior experience as a senior staff member in Workforce Development. Experience in training/coaching
and mentoring required.

Skills/Abilities: Requires top level project management, organizational, personnel, problem solving and
data analysis skills, along with an ability to meet deadlines as required by our employees and
customers. High level of communications skills and the ability to work alone. Need strong technical
skills and commitment to a continually improving environment.

Technology Requirement: Position requires strong technology proficiency, including use of workforce
information systems, Microsoft 365 applications, electronic case management, virtual service delivery
tools, and evolving AI-enabled platforms in a paperless environment. Successful completion of a basic
IT skills assessment is required.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits: We offer a comprehensive benefits package that includes health, dental, life, and
disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending
accounts; and tuition assistance.