Deployment Success Manager

Dyna Robotics builds general-purpose robots powered by a proprietary embodied AI foundation model with top-in-industry generalization and real-world performance. Already deployed with customers across multiple industries, our robots do commercial-grade work in the physical world. Our team comes from Google DeepMind, Meta, and Cruise, and we're backed by CRV, First Round, and other leading investors.

We’re looking for a highly operational, customer-facing Deployment Success Manager to own execution and customer success across Dyna’s commercial rollouts.

This is not a traditional customer success role. We need someone who has managed real-world deployments in physical environments and understands how messy operational rollouts get once systems leave the lab and enter production.

As the primary point of contact throughout the deployment lifecycle, you will manage on-site operations, customer communication, internal coordination, and end-to-end success from kickoff through stabilization. This role is ideal for someone who thrives on the ground in dynamic environments, excels at managing both floor operators and executive stakeholders, and can seamlessly bridge the gap between customer reality and internal execution.

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     Relevant Experience: 2–5+ years in a role combining operations, deployments, and customer-facing responsibilities.

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     Versatile Communication: Ability to communicate with equal effectiveness to floor supervisors, customer executives, and internal technical teams.

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     Operational Grit: A calm-under-pressure mindset with strong problem-solving instincts and comfort with ambiguity.

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     Technical Literacy: Ability to understand and articulate complex system behaviors, even if you don't come from a formal engineering background.

• Build the playbook: Develop deployment trackers, rollout plans, operational updates, and customer-facing materials.

• Deliver executive clarity: Prepare high-impact presentations, status updates, QBRs, and deployment reviews to maintain alignment during fast-moving or ambiguous situations.

We are looking for professionals with a proven track record in environments such as:

• Hardware or robotics deployments

• Field operations, implementation, or solutions engineering roles

• Operational consulting within intensive environments

• Retail, hospitality, logistics, or industrial operations

Note: We are not looking for a traditional, SaaS-only customer success or account management background. Real-world, physical operational deployment experience is required.

• Experience with robotics, automation, or physical AI systems.

• A history of supporting early-stage pilots, POCs, or scaled rollouts.

• Experience building executive-facing decks and operational reviews.