Junior Service Desk Technician

Are you energized by helping people solve IT challenges and keeping technology running smoothly?

DYOPATH is looking for a Junior Service Desk Technician who thrives on teamwork, curiosity, and a passion for delivering exceptional support.

• Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact.
• Growth & Development – Access certifications, training, and opportunities that support your professional growth.
• Award-Winning Culture – Known for delivering outstanding IT services internally and externally.
• Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized.

• Location: On-site (Waddell, AZ)
• Schedule: Variable shift start times between 2:00 AM and 7:00 PM
• Pay Rate: $15/hour

This Junior Service Desk Technician position serves as the first point of contact for customers seeking IT assistance and support.

• Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
• Create and manage support tickets while ensuring accurate documentation.
• Provide timely notifications and updates using established procedures and SOPs.
• Support equipment shipping, receiving, and inventory-related activities.
• Update mobility information and maintain organized storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Document solutions and contribute to process improvement initiatives.
• Complete additional projects and responsibilities as assigned.

• High School Diploma or GED required

• Strong communication and customer service skills
• Basic knowledge of Windows operating systems and common IT tools
• Ability to follow SOPs and multitask in a fast-paced environment
• Familiarity with shipping processes and asset tracking is a plus
• Strong attention to detail and organizational skills
• Ability to work collaboratively in a team environment

Successful Junior Service Desk Technician candidates demonstrate strong customer service skills, attention to detail, and a willingness to learn in a fast-paced support environment.

• Ability to work a flexible schedule within the designated operating hours
• Ability to pass a background check prior to hire

As a Junior Service Desk Technician, you will play a critical role as the first point of contact for end users seeking technical assistance. Your support helps ensure requests are handled efficiently, users receive timely communication, and IT operations run smoothly. This role provides an excellent opportunity to gain hands-on IT experience, develop foundational technical skills, and build a strong foundation for a long-term IT career with DYOPATH.