Service Desk Level 1 Analyst (Mexico)

Mexico·Monterreymid

Customer SupportOtherAnalystService Desk Analyst

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Quick Summary

Technical Tools

ms-office

Are you passionate about helping people solve tech challenges and keeping their day running smoothly?

DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

What We Offer

~1 min read

✓High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.

✓Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA)

✓ITIL Foundation

✓Microsoft 365 Certified: Fundamentals

1–2 years in a technical support role, preferably in a service desk environment.
Strong customer service skills with the ability to explain technical solutions clearly.
Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
Familiarity with ITIL or similar service frameworks a plus.
Ability to work independently and collaboratively.
Excellent problem-solving and multitasking skills.

As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Location & Eligibility

Where is the job

Monterrey, Mexico

On-site at the office

Who can apply

Listed under

Mexico

Listing Details

Posted: April 13, 2026
First seen: April 13, 2026
Last seen: May 5, 2026

Posting Health

Days active: 22
Repost count: 1
Trust Level: 29%
Scored at: May 6, 2026

Signal breakdown

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Apply for this position

Dyopath

greenhouse

DYOPATH is a leading Managed Service Provider that empowers organizations through tailored IT solutions and exceptional service, addressing today's complex technological challenges.

Employees

750

Founded

2020

Domain

Jobs

External application · ~5 min on Dyopath's site

Please let Dyopath know you found this job on Jobera.