Student Success Strategic Leader Pool Director

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

EAB continues to invest in growing its portfolio of service and technology solutions. We seek a Pool Director to support a pool of our Navigate360 and Starfish technology partners. The Pool Director will manage the partner health, service strategy, renewal and growth strategy for their assigned pool, as well as the Strategic Leaders, both directly and indirectly, in their pool, while serving as a point of contact for executives across their pool. This Pool Director will be responsible for managing against key business and operational metrics for the Strategic Leaders assigned to their team, as well as their growth.

This position is open to hires in Washington, D.C. or Richmond, VA preferred; or is open to remote employment within the continental U.S.

This position is listed as Student Success Strategic Leader Pool Director for posting purposes; the official title of this hire is expected to be Director, Student Success to align with business norms.

• →Manages and reports on partner health and strategy for both their individual partners and for the pool of partners they manage. Responsible for the overall pool health, which includes assessing partner health, helping manage renewals, strategy for utilization, and identifying business growth opportunities. Serves as escalation point for the pool they manage, assisting Strategic Leaders in challenging moments with the partner.
• →Leads a team of Strategic Leaders, including both direct and indirect reports, who are serving partners within the assigned pool. For Strategic Leaders they are managing directly, responsible for their skill development and growth in the role.
• →Identifies growth and upsell opportunities for both prospective and existing partners in the pool, working closely with Sales and Account Management teams to help execute. Serve as a resource to support the sales process.
• →Prepare for and facilitate partner discussions both virtual and onsite, including leading executive level meetings focused on furthering strategic priorities through their Navigate360 or Starfish technology solution. Support Strategic Leaders in pool on executive discussions as needed.
• →Consistently connect with other EAB teams, such as product development, technical support, research, enrollment services, and executive leadership to surface partner challenges and ensure a coordinated service approach for partners.
• →Engage with EAB executive leadership on both successes, challenges, and trends across partner pool, serving as the main contact for the entire pool.
• →Leverage knowledge of higher education trends across partner pool to inform partner service approach, strategies, and provide references as needed. Lend expertise to larger team, helping to inform and innovate business practices.
• →As needed, serve as the primary contact for a group of partners and managing the end-to-end relationship with the institution. Responsible for providing strategic guidance, aligning institutional goals and initiatives to platform engagement, fostering ongoing relationship development, and delivering ROI. These activities are completed with the goal of supporting contractual renewal and growth of the partnership.

• Bachelor’s Degree
• Willingness to travel up to 30% (valid Driver’s License)
• Subject matter expertise in higher education student success
• Ability to build client relationships that result in new business opportunities, with an emphasis on managing executive relationships
• Proven ability to prioritize across multiple projects and relationships
• Ability to create compelling stories validated with data and proven best practice research
• Possess intellectual curiosity, persistence and creativity in problem solving
• Team-oriented but also highly self-sufficient and self-motivated

• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.