Technology Strategist (Dedicated On-Site Field Staff)

Technology Strategist Consultant (Dedicated On-Site)

FLSA Status: Full-Time, Exempt
Work Model: 4 days/week on-site at client location, 1 day/week at NextStep Networking (Helpdesk/Operations)

Position Overview

NextStep Networking is seeking a dedicated on-site Technology Strategist Consultant to support one of our key client partnerships. This role is designed to provide consistent, high-level technical leadership, day-to-day operational coordination, and strategic alignment within a complex and fast-paced client environment.

This individual will serve as the primary technical point of contact for the client, ensuring that technology issues are resolved efficiently, priorities are aligned, and services are delivered in accordance with contractual expectations.

In addition to hands-on technical support, this role acts as a bridge between the client, on-site technicians, and NextStep’s internal team, helping to drive accountability, communication, and long-term success.

Key Responsibilities

Client-Facing Technical Leadership

• Serve as the primary day-to-day technical contact for client stakeholders
• Build strong, trust-based relationships while navigating a complex and high-demand environment
• Ensure client needs are clearly understood, prioritized, and addressed in alignment with service agreements
• Proactively identify risks, gaps, and opportunities for improvement

On-Site Operations & Coordination

• Coordinate daily technical priorities with the Dispatcher and broader NextStep operations team
• Ensure work is properly triaged, assigned, and completed efficiently
• Maintain visibility into all active issues, projects, and escalations
• Act as the accountability layer between client expectations and service delivery

Technical Escalation & Mentorship

• Serve as a primary escalation point for complex technical issues
• Provide guidance, troubleshooting support, and mentorship to two on-site Level 1 technicians
• Facilitate regular huddles, check-ins, and knowledge sharing to ensure team alignment
• Support technician growth and consistency without direct managerial responsibility

Service Delivery & Contract Alignment

• Maintain a strong understanding of the client contract, scope, and service expectations
• Ensure all work performed aligns with agreed-upon deliverables and priorities
• Help manage scope boundaries while maintaining a high level of client satisfaction
• Navigate organizational dynamics and internal politics to ensure successful outcomes

Strategic IT Support

• Partner with existing Technology Strategy resources to expand strategic IT support capacity
• Contribute to planning, recommendations, and long-term technology improvements
• Identify opportunities to improve efficiency, reduce risk, and enhance system performance

Internal Integration (Helpdesk Day)

• Spend one day per week working within NextStep’s Helpdesk/Operations team
• Maintain alignment with internal processes, tools, and service standards
• Strengthen communication between field operations and centralized support teams

What Success Looks Like

• The client feels supported, heard, and confident in their IT partnership
• Issues are resolved quickly and prioritized correctly
• On-site technicians operate efficiently, consistently, and with guidance
• Communication between client and NextStep is clear, proactive, and structured
• Services are delivered in alignment with contract expectations and business goals

Qualifications

Required

• 5+ years of experience in IT support, consulting, or technical leadership roles
• Strong ability to manage relationships in complex or high-pressure environments
• Proven experience coordinating work across multiple teams or stakeholders
• Deep understanding of IT infrastructure, cloud environments, and end-user support
• Strong problem-solving and decision-making skills
• Excellent communication skills with both technical and non-technical audiences
• High school diploma or GED
  
• Eligible to work in the United States (proof of work authorization required)
  
• Valid driver’s license with reliable transportation and clean driving record
  
• Strong interpersonal and time management skills
  
• Ability to work both independently and collaboratively in a client-facing role
  

Preferred

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience working in on-site or embedded client environments
• Background in managed services (MSP) or IT service delivery models
• Experience mentoring or guiding junior technicians
• Familiarity with nonprofit, education, or government environments
• Certifications such as ITIL, PMP, or relevant technical credentials
  
  

Physical & Work Environment Requirements

• Ability to lift up to 50 lbs and perform hands-on technical work
  
• Regularly required to stand, walk, and use hands to handle or feel
  
• May occasionally need to stoop, kneel, crouch, or crawl
  
• Work occurs primarily on-site at a government client location, with occasional remote work
  
• Local travel required; some overnight travel may occur

Why This Role Matters

This position is critical to ensuring the success of one of NextStep Networking’s most important client relationships. It brings together technical expertise, operational coordination, and relationship management into a single, consistent presence—helping transform reactive IT support into a structured, strategic partnership.

We offer an excellent benefits package, including:

• Health, Dental, and Vision Insurance
  
• Short-term and long-term disability
• Basic life insurance
• 401(K)
• Paid Time Off (PTO)
  
• Professional development and certification support
  
• A respectful, collaborative culture that values learning and growth

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.