Operations Associate

Operations Associate

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  Coordinate new hire onboarding, including paperwork, equipment, system access, and welcome logistics

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  Coordinate employee offboarding, including access removal, equipment returns, and exit documentation

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  Keep onboarding and offboarding checklists and trackers current

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  Serve as the primary point of contact for routine employee relations matters during the leave coverage period, escalating sensitive or complex issues to the Head of Operations

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• Serve as the first point of contact for routine employee questions on policies and procedures

• Maintain accurate employee records across HR systems, ensuring data quality and timely updates

• Support leave administration by tracking requests, maintaining records, and helping employees navigate established leave processes

• Handle employee information with discretion, maintaining confidentiality and data privacy in all aspects of the role

• Maintain HR documentation, templates, and operational playbooks to ensure processes remain current and consistent

• Coordinate with Employer of Record (EOR) partners and other people operations vendors on routine administrative tasks and inquiries

• Support employee recognition programs (anniversaries, birthdays, etc.)

• Coordinate logistics for employee programs, team events, and other organizational initiatives

• Provide administrative and operational support for cross-functional people operations initiatives

• Identify opportunities to improve operational processes and documentation, bringing recommendations to the HR and Operations Specialist

You are an organized, detail-oriented operations professional who enjoys helping others, thrives on keeping things running smoothly, and is excited to grow into a broader People Operations career. As a small, fast-growing organization, we value people who combine exceptional attention to detail with curiosity, adaptability, and a desire to continuously improve the way we work.

• Bachelor's degree in Human Resources, Business, or related field; or equivalent experience

• 1+ years of experience in operations, HR, administration, or a related field

• Strong organizational skills with a high degree of accuracy and attention to detail

• Comfort serving as a responsive first point of contact for employees across time zones

• Ability to handle sensitive and confidential information with discretion and professionalism

• Excellent written and verbal communication skills, with the ability to communicate thoughtfully across cultures and time zones

• Comfort learning new systems and technology, with the ability to quickly adapt to new tools and processes

• Experience with an HRIS or HCM platform

• Experience onboarding or offboarding employees on a remote or distributed team

• Exposure to international HR operations, Employer of Record (EOR) models, or multi-country payroll

• Experience working cross-culturally or internationally, comfortable adapting to different communication styles and workplace norms across a global team

• Experience working in a nonprofit, research, or mission-driven organization

• Professional HR certification (e.g., PHR, SHRM-CP) is a plus

• Highly organized and detail-oriented, with the ability to maintain accuracy in a fast-moving environment

• Strong communicator and collaborative partner across employees, leadership, and external partners

• Flexible, adaptable, and collaborative, with a willingness to take on new challenges as the organization evolves

• Openness to feedback, willingness to learn, and curiosity

• Comfort with ambiguity and a proactive mindset toward improving processes and supporting organizational growth