IT Support Officer

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the entertainment industry, including Stake.com, Kick.com and Twist Gaming. 

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience.

Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide.

All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 700+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

• →Be one of the first responders for internal IT issues and tickets within Easygo.
• →Provide technical assistance, including in-person on-site deskside support.
• →Interact with stakeholders to escalate and resolve IT issues in a timely manner.
• →Assist with maintaining IT equipment including networking and laptops and more.
• →Support office infrastructure including meeting room systems and AV equipment. 
• →Onboarding tasks including set up of workstations and desks for new starters.
• →Receive and apply on-the-job training, demonstrating a passion for continual learning and skills growth.
• →Other ad-hoc tasks as requested by the IT Manager.
• →Document all actions, troubleshooting steps, and decisions made during problem-solving.
• →Contribute to the team's success by identifying areas of improvement and suggesting innovative solutions.

• →Prior experience in a technical support or helpdesk role.
• →Good working knowledge of both Windows and MacOS is desirable.
• →Natural talent for computing and an interest in IT and Technology.
• →Good communication skills, with an ability to explain technical issues to non-technical people.
• →Proactive and adaptable, with an ability to work with minimal supervision in a fast-paced environment.
• →Strong team player, dedicated to team success and continual improvement.
• →Demonstrated analytical thinking and problem-solving abilities, with a keen attention to detail.

• A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
• Exposure to iGaming or related industry is an advantage, but not a requirement.
  • Company-wide talks with key partners such as Everton FC
  • Office visits from big-name streamers
  • Meet Ambassadors like Alex Pereira, Israel Adesanya

Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music eventsKnowledge of databases, spreadsheets, large datasets and/or manipulating data queries.

• Access to our Employee Assistance Program for you and your loved ones
• 9,000+ courses on our Learning & Development platform
• One paid volunteer day per year
• Weekly Wednesday massages by professional masseuses

• Team budgets for lunches and activities to celebrate achievements
• Social sports teams and participation in Corporate Games
• Easygo branded swag
• Birthday and work anniversary gift vouchers, plus a chance to win prizes 

• Company-wide talks with key partners such as Everton FC
• Office visits from big-name streamers
• Meet Ambassadors like Alex Pereira, Israel Adesanya
• Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.