Service Support Analyst

Service Support Analyst 

The Service Desk department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business. 

The post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the Network Infrastructure, including Telephony and Desktop operating systems, plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of cloud-based infrastructure, IT-related projects and activities. You will be required to travel to other Ebury offices, worldwide, sometimes at short notice.

● Diagnose and resolve technical issues on Windows, Chrome, Mac & Linux devices
● Provide local and remote desktop support to 2000+ users in 51 offices globally
● Setting up and configuring new laptops and desktops
● Assisting with on/offboarding process in accordance with HR & IT procedures
● Provide IT-based training to internal end users
● Completing internal user moves
● Creating purchase requisitions for IT hardware/software
● Undertake small to medium-sized IT projects as instructed to

Other
● Prepare documentation where appropriate
● Provide assistance and support to colleagues in IT-related matters
● Ensure that a high level of customer service and support is provided to all internal and external customers at all times

● Advanced understanding of the Windows OS, Linux, Mac OS X and Chrome OS
● Intermediate understanding of networking and cloud technologies
● Google Workspace applications and products
● MS Office
● Proficiency in written and verbal communication in English.

Desirable experience
● ITIL

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

#LI-JG1

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally. 

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team. 

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage. 

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.