Trading Support Engineer

Eclipse Trading is a leading proprietary trading firm. Founded in 2007, we have over 110 employees across 4 office locations – Hong Kong (our HQ), Sydney, Shanghai and Chicago. Our trading expertise and strategies are deployed across several markets globally, focusing on various products including equity derivatives, delta one, ETFs, commodity derivatives, and cryptocurrency. Technology is inextricably linked to our trading strategies, creating an environment powered by intellectual curiosity, problem solving, and innovation.

We are looking for a passionate and technically talented individual to work in a fast-paced environment whilst putting their talents to work in a broad technical role. The successful candidate will be part of our global Infrastructure and Technology Service team and based in Hong Kong. You will be responsible for the upkeep of our trading IT systems, supporting the end to end trading application and providing direct trading application support to the trading teams.

• →Own critical incidents by identifying root causes, mitigating impact, and leading post-mortem reviews to prevent recurrence.
• →Ensure the seamless operation of distributed, multi-server trading systems.
• →Be the go-to expert for traders by providing hands-on trade floor support and direct application assistance.
• →Oversee UAT coordination and production software releases to maintain stability and performance.
• →Collaborate with Operations and Development teams to troubleshoot and resolve complex production issues.
• →Design and implement robust monitoring and logging solutions, enhancing system reliability and visibility.
• →Automate and optimize workflows, developing scripts and tools to drive operational excellence.
• →Drive continuous improvement by proactively identifying gaps and suggesting better processes or tools.
• →Engage in occasional after-hours support and testing as required to ensure smooth operations.

• A degree in Computer Science or a related discipline.
• At least 3 years of experience in a trading support or similar technical role.
• Proficiency with Linux environments and scripting languages (e.g., Python, Perl, or PHP).
• A proven track record of driving change and delivering results in a collaborative environment.
• Exceptional communication skills in English and Chinese, both written and verbal, knowing Mandarin is preferrable.
• A passion for automation and building scalable, standards-based solutions.
• Strong interpersonal skills with the ability to thrive in a fast-paced trading environment.